United States
HEARTLAND BUSINESS SYSTEMS LLC
A & T SYSTEMS INC
Telecommunications Mechanic I – Inside Plant (ISP)
United States
Aberdeen Proving Ground, Maryland, United States
Description
The Telecommunications Mechanic I provides installation, maintenance, troubleshooting, and repair support for Inside Plant (ISP) telecommunications systems at Aberdeen Proving Ground and Edgewood. This role is hands-on, focusing on cable work, telephony support, equipment operation, and resolving service issues. TM-I personnel support all assigned work orders, maintain accurate documentation, and perform technical tasks safely and efficiently.
Requirements
Required Competencies
- Ability to work independently while supporting team tasks and maintaining professional interactions.
- Strong understanding of basic electronic principles, cable installation, termination, and testing.
- Familiarity with terminal connectors, telecom hardware, and cable testing procedures.
- Ability to read and interpret technical drawings and follow detailed work instructions.
- Knowledge of safety practices, installation procedures, and troubleshooting protocols.
- Capability of lifting, up to 50 pounds unassisted and perform tasks involving climbing, crawling, and working in both indoor and outdoor environments.
Minimum Qualifications
- High School Diploma or equivalent.
- 2 years of installation and maintenance experience with Inside Plant wiring or related telecommunications systems.
- Ability to maintain a Secret clearance.
Key Responsibilities
Inside Plant Maintenance & Support
- Perform preventive, corrective, and remedial maintenance on Inside Plant telecommunications systems.
- Install, remove, relocate, and maintain instruments, service lines, LAN services, connectors, and terminators.
- Remove unused copper cabling as required and ensure proper routing back to demarcation.
- Respond to and clear trouble calls involving ISP equipment, wiring, terminations, and service disruptions.
- Execute equipment programming or modifications as directed.
- Provide dial tone (voice and data) support and troubleshoot issues impacting service quality.
- Provide operational support for DTMF telephones, common-user switches, remote switches, and nodes.
- Perform cable pair changes, repair work, installation tasks, and general touch labor required for ISP support.
Ticket Processing & Documentation
- Process trouble tickets, service orders, and work requests from designated ticketing systems (e.g., Net Plus, AESMP, or successor systems).
- Record materials used, labor hours, work notes, and completion details accurately.
- Assist with moves, adds, and changes (MAC) requests and document all work performed.
- Ensure timely and accurate updating and closure of all assigned tickets.
Tools & Equipment
Familiarity and handling of equipment used, including but not limited to the following: technical drawings; terminal connectors; fiber and copper cabling; wire cutters/strippers; cable management tools; switches; telecom test equipment; and general hand tools such as screwdrivers, pliers, wrenches, and electric drills.
Supervisory Statement
Telecommunications Mechanic I, does not exercise supervisory authority. This position performs technical duties under the direction of senior personnel, lead mechanics, or management. TM-I employees do not have responsibility for assigning work, evaluating performance, approving timesheets, or taking disciplinary action. All work direction received by the TM-I is provided in accordance with established work rules, collective bargaining agreements, and management guidance.
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