ACO, Inc.

Oct 3, 2026

Information Technology Manager

United States

Mentor, Ohio, United States

SUMMARY The Information Technology (IT) Manager is responsible for managing and continuously improving information systems for the US organization.

This position serves as the primary liaison between business stakeholders and technology teams to ensure enterprise applications support business processes, operational goals, compliance requirements, and strategic objectives. The IT Manager plans, establishes, and manages technology projects while coordinating the business and technical aspects of assigned initiatives. This role also oversees the reliable operation and day-to-day maintenance of business applications, telecom systems, desktop and field devices, customer support, end-user training, and related support functions. The position works closely with executive leadership, functional business leaders, the Subgroup IT Infrastructure team, and external vendors to ensure systems remain secure, reliable, scalable, and aligned with organizational objectives.

Location: Mentor, Ohio

100% On Site In-Office

Other Duties

Please note this job description is not designed to cover, or contain, a comprehensive list of activities, duties or responsibilities that are required of employee for this job. Duties, responsibilities and activities may change at any time with, or without, notice.

Mon-Fri. 8am-5pm In Office

DUTIES AND RESPONSIBILITIES

Ensures proper functioning of corporate information processing systems and business applications. Helps business operations utilize information systems to improve efficiency. Works close with senior management to assure corporate goals are met by applying technology to the routines of the business.

Keeps computer equipment, hardware, and software updated to meet organizational needs and Group IT policies.

Plan, develop, and implement standard or custom business management applications along with standard operating procedures. Be closely involved in such areas as: data entry coding, policy, procedures, workflow, form design, reporting and systems analysis. Coordinates with all departments in obtaining cooperation and consults with Subgroup and Group IT Departments, and external vendors in performing job duties.

Establish and maintain application specific governance processes, standards and best practices.

Direct and control all activities of the day-to-day IT functions, including the planning, budgeting, and maintenance of networks in support of any system.

Schedule audits to systems for the optimization of capacity. Maintenance of equipment and data storage along with maintaining a disaster recovery plan.

Assist in the development of departmental standards and procedures, direct and coordinate the work, providing technical support and training as it relates to operation of hardware and software within the network infrastructure.

Lead or oversee information technology projects including development of project plans, budgeting, tracking and implementation.

Implement and promote the company’s Global and Subgroup IT standards and policies.

Support Global or Subgroup IT projects as required.

Set effective KPI’s to measure performance across all stakeholder groups.

Travel as necessary.

Comply with Company policies and procedures, including safety and quality.

Supervisory Responsibility

This position manages all employees of the department and is responsible for the following:

Hiring of the employees within that department.

Performance management; Provides constructive and timely performance evaluations.

Maintain discipline, morale, harmonious personnel relations and handle complaints and grievances in accordance with Company policy; make effective recommendations for promotions, transfers, terminations.

Maintain personnel records on subordinates.

Coordinate the US IT Team to ensure compliance with Company policy and procedures.

Coordinate the US IT Team to support the PPG and Global ACO IT projects.

Minimum requirements

Competencies

Critical & Logical Thinking

Leadership

Change Agent

Project Management

Collaboration Skills

Communication Proficiency

Decision Making

Initiative

Problem Solving/Analysis

Results Driven

Education and/or Experience

Bachelor’s degree in Computer or Information Science-related field required, Master’s degree preferred.

At least five years of related experience in administration of information systems and technology, with increasing level of responsibility throughout.

Other Skills

Excellent ability to conceptualize long-term business goals and develop orderly processes to accomplish those goals.

Excellent managerial skills.

Thorough understanding of information technology and information technology systems.

Excellent verbal and written communication skills.

Organized with attention to detail.

Benefits

Medical & Dental

Company paid - Vision, Life Insurance, Short-Term, & Long-Term Disability

401(k) Match

HSA & FSA

Languages

Information Technology Manager

SUMMARY The Information Technology (IT) Manager is responsible for managing and continuously improving information systems for the US organization.

Other Duties

DUTIES AND RESPONSIBILITIES

Supervisory Responsibility

Minimum requirements

Competencies

Education and/or Experience

Other Skills

Benefits

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