Brazil
Pentera
Amazon
Enterprise Account Engineer - Sao Paulo - Brazil, Enterprise Support
Brazil
São Paulo, São Paulo, Brazil
AWS
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About the opportunity
Would you like to join one of the fastest-growing teams at AWS?
We are looking for an Enterprise Account Engineer (also known as TAM - Technical Account Manager) to provide technical customer advisory services and be the "voice of the customer" within AWS. This position helps create and execute strategies to drive the adoption of best practices and the effective use of AWS services. The person in this role has the technical acumen to effectively represent AWS in the customer's environment and lead discussions with their leadership on incidents, trade-offs, proactive scope, and risk management. The person will also help plan and create solutions using standard methodologies and keep their customers' AWS environments operationally healthy and efficient, building a close relationship with the customer to understand their business/operational needs and technical challenges, helping them get the most value from AWS services.
A day in the life
If you want to know a little more about the TAM role, copy and paste the links below to meet some of our team:
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YouTubeKey job responsibilities
- Provide support to resolve customer inquiries regarding AWS cloud service.
- Analyze and present periodic operational performance reviews to the customer, as well as provide detailed analysis of service disruptions, metrics, and detailed pre-launch planning.
- Ensure AWS environments remain operationally healthy, reducing costs and complexity, while fostering trusted relationships with customers by understanding their business needs and technical challenges.
- Lead technical discussions with leadership on incidents, trade-offs, proactive scope, and risk management, as well as work directly with AWS global engineering and service teams to resolve customer issues.
- Availability to travel 10 to 25% of the time, as needed.
About the team
Amazon Web Services Brazil values Diversity, Equity, and Inclusion (DE&I) in all our job positions, and therefore we act with intentionality to ensure our internal environment reflects the plurality of the markets we operate in and the customers we serve.
In Brazil, we have structured a Diversity, Equity, and Inclusion Committee composed of representatives from different areas and roles, as we understand that this agenda requires different perspectives and multiple experiences. Our leadership is engaged and increasingly understands its role in disseminating and practicing our leadership principles, with the goal of being "the best company to work for in the world." We are aware of our responsibility and the need for change, and we recognize that "Success and growth bring great responsibilities." Our affinity groups are formed by volunteer employees from different business units and are active participants in defining DE&I strategies. Furthermore, they act as ambassadors for this agenda and will support you from Day 1. Remember, "it's always Day 1." The groups are organized into the following fronts: BEN - Black Employee Network, Women@Amazon, Glamazon (LGBTQIA+), and People with Disabilities.
If you wish to request an accommodation for the interview or onboarding process, please inform your recruiter, and they will connect you with our accommodation team.
Work/Life Balance
Our team values work-life balance. It's not about how many hours you work at home or at work; it's about the routine you establish that energizes both parts of your life. We believe that establishing the right work-life balance is essential for a life of continuous happiness and self-fulfillment. We offer flexibility in working hours and encourage you to find your best work-life balance.
Mentorship and Professional Growth
Our team is dedicated to supporting newly hired employees. We have a team with a wide variety of experience levels and roles, and we are building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects that contribute to each team member's development and enable them to lead more complex initiatives in the future.
Basic Qualifications
- Hands-on experience with operational parameters and troubleshooting in two of the following areas: Infrastructure/Systems Administration/Networking/DevOps/Compute/Storage/Databases/Big Data and Analytics/Application-level services/Serverless/Application development in a distributed systems environment.
- Bachelor's degree in Computer Science, Engineering, Mathematics, or a related discipline, or equivalent work experience.
- Ability to communicate effectively in English, in both technical and business environments.
Preferred Qualifications
- Experience in one or more of the following areas: Software Design or Development, Content Distribution/CDN, Scripting/Automation, Database Architecture, IP Networking, IT Security, BigData/Hadoop/Spark, Operations Management, Service-Oriented Architecture.
- Previous experience providing technical support to customers and accounts.
- Experience with AWS services.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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