United Kingdom
GoDaddy
Anaplan
York, England, United Kingdom
At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.
What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.
Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.
Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small.
Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together!
Anaplan has an opportunity for a self-motivated Service Manager to join a cross-functional engineering team, playing a pivotal role in supporting the platforms used by hundreds of software engineers and thousands of customers.
Working within the Platform Engineering group that supports Software Development, Ops, Security, and more, you and the team will streamline the delivery of the Anaplan platform — a business-critical, tier-one system that must be highly available with low latency despite complexity and scale.
The Platform Service Management team defines and supports the tools and processes for platform stability and resilience, promoting operational excellence. The team's skills include supporting and developing ITIL and ITSM procedures; incident and problem management; service improvement plans; analysis of operational data; and liaising with technical teams, customer success departments, and customers. We have unparalleled access to our users — they are our colleagues!
This is a hybrid work role: you will be required to be in the York office a minimum of 2 days a week.
We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.
It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.
Anaplan does not:
All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to people@anaplan.com before taking any further action in relation to the correspondence.
Candidate data processed during our recruitment activities is handled in accordance with our Candidate Privacy Notice. This may include the use of artificial intelligence or automated tools to assist our team in evaluating qualifications.
As a Service Manager, you will be a pivotal member of a cross-functional engineering team, ensuring the stability and resilience of our business-critical platform. Your primary impact will be driving operational excellence through three pillars:
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