Arlington/Roe & Co Inc

Sep 30, 2026

Business Systems Support Specialist

On-siteUnited States

Indianapolis, Indiana, United States

Description

Arlington/Roe, a family-owned property/casualty wholesaler and managing general agency since 1964, has an outstanding opportunity for a Business Systems Support Specialist. Arlington/Roe has over 200 employees located predominately throughout the Midwest. We are a sales and customer service insurance organization that operates with the utmost integrity. A national leader in the wholesale/managing general agency arena, our company is respected and valued by the insurance agents we serve and insurance carriers we represent.

Summary Job Statement

The Business Systems Support Specialist supports Arlington/Roe’s proprietary insurance business management software and related business applications. This role serves as a primary point of contact for employees needing application support, with a strong emphasis on personal interaction, communication, follow-through, and building relationships with users throughout the organization.

We are looking for someone who enjoys working with people, is approachable and engaging, and is comfortable getting out from behind the computer to work directly with employees to understand and resolve their needs. Technical tools and systems can be taught; curiosity, initiative, communication, and a genuine interest in helping people are essential to success in this role.

The position is based in our Indianapolis, Indiana office, with the potential to transition to a hybrid work schedule following the completion of initial training; however, a hybrid arrangement is not guaranteed.

The above statements are intended to describe the general nature and level of work being performed by the individual assigned to this position. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the position

For more information about Arlington/Roe, please visit our website at arlingtonroe.com.

Arlington/Roe is an Equal Opportunity Employer.

Arlington/Roe participates in E-Verify.

Minimum requirements

Education

Bachelor’s degree or equivalent combination of education and relevant professional experience preferred. Property & Casualty insurance experience is strongly preferred.

Qualifications

Detail-oriented with strong organizational skills

Outgoing, approachable, and comfortable building relationships with employees throughout the organization

Enjoys working directly with people and prefers personal interaction when it can lead to faster or better understanding and resolution

Strong verbal communication and interpersonal skills

Professional, positive, patient, and service-oriented

Comfortable initiating conversations, asking questions, and working directly with users to understand their needs

Strong follow-up skills with a commitment to keeping users informed through resolution

Ability to multi-task and prioritize in a fast-paced environment

Ability to work independently and collaborate effectively as part of a team

Strong analytical, troubleshooting, and problem-solving skills

Ability and willingness to take on additional responsibilities as knowledge and experience grow

Technically curious with the ability and desire to learn new systems, applications, and processes

Ability to take ownership of issues and responsibilities without waiting for direction

Experience supporting business applications or insurance systems is a plus

Essential Functions

Serve as a primary point of contact for employees needing assistance with Arlington/Roe’s proprietary insurance business management software and related business applications

Own incoming business applications support requests and ensure users receive timely communication, follow-up, and resolution

Work directly with users to understand issues, business needs, and system questions, using in-person or direct conversation when appropriate rather than relying solely on electronic communication

Troubleshoot application issues, research system behavior, and determine the appropriate path to resolution

Escalate complex issues to internal technical resources or external vendors while maintaining ownership and communication with the user

Perform administrative functions within the proprietary insurance software, including user administration, products, templates, workflows, record maintenance, and other system configuration

Identify recurring issues and opportunities to improve system functionality, processes, documentation, or user training

Create and maintain end-user and system administration documentation and knowledge base content

Develop training materials and provide individual, group, and company-wide application training as needed

Participate in software quality control, system testing, User Acceptance Testing (UAT), and validation of fixes, enhancements, and releases

Work with business departments to understand operational needs and help translate those needs into system requirements

Support new system functionality, application enhancements, automation, and integrations with carriers and other technology partners

Coordinate with software vendors to research issues, communicate requirements, test solutions, and support implementation

Participate in business application projects and take increasing ownership of application enhancements and smaller projects as experience grows

Develop a strong understanding of Arlington/Roe’s insurance operations and how the proprietary business management system supports those operations

Identify opportunities to improve workflows, reduce manual processes, and improve the employees’ experience with business applications

Support the mission and goals of the Business Applications Team and company leadership

Perform other duties as assigned

Languages

Business Systems Support Specialist

Description

Summary Job Statement

Minimum requirements

Education

Qualifications

Essential Functions

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