IT Support Desk Technician

Ball Horticultural Company is seeking a customer-focused and technically driven Support desk Technician to join our Information Technology team. Ball is the largest flower seed breeder/producer and distributor in the world, providing outstanding products, best-in-class customer service, and reliable supply to professional growers around the globe. In this role, you will provide technical support to internal and external customers by responding to service requests, troubleshooting hardware and software issues, and escalating more complex problems when needed. You will support a variety of end-user technologies, business applications, and devices while delivering exceptional customer service and maintaining accurate documentation. This position offers excellent hands-on experience and opportunities for professional growth within a collaborative IT environment.

Our Promise To You

We create excitement in the world of flowers and are the first choice for service. We deliver all the best and nothing else! To you, we deliver a work environment and a culture where building long-lasting relationships internally and externally is important. We believe that good communication, sharing ideas and collaborating on projects will set us up for success. We keep both our feet on the ground and are approachable.

Physical Requirements

Salary Range: $48k - $57k

In addition to this we provide a comprehensive Total Rewards package that includes:

• Medical, dental, life and long-term disability insurance

• 401k/Profit Sharing Retirement Plan

• Paid time off benefits including vacation and holidays

• Tuition assistance

• An onsite subsidized café overlooking 30 acres of renowned gardens and restored natural areas

• Employee Assistance Program and Positive Health programs