United States
The MITRE Corporation
BlackStone eIT
Oracle Fusion Service Functional Consultant
RemoteUnited States
Lebanon, Pennsylvania, United States
Go
Responsibilities: -
- Run discovery and design workshops with business teams for service request and work-order processes -
- Design and configure Oracle Fusion Service: service requests, work orders, queues, assignment rules and SLAs -
- Set up the customer self-service portal (Digital Customer Service) -
- Prepare functional designs, test scripts and training material -
- Lead SIT and UAT for your area and support go-live and hypercare -
Minimum requirements
- 6+ years in enterprise applications, including Oracle Fusion Service (or Service Cloud) on 2+ full implementations -
- Hands-on set-up of service requests, work orders, queues and SLAs -
- Functional design and workshop experience with business users -
- Able to travel to Dubai regularly -
- Excellent written and spoken English
More opportunities with one profile
Want to be considered for more roles without repeating the whole process? Create your profile and be found by companies using Nort.
Create my profile