IT Field Engineer II

Provides second-level field engineering support for Company information systems, technology assets, and system users across assigned properties. Independently resolves escalated incidents and maintains network, server, endpoint, voice, audiovisual, and related services, escalating complex or high-risk issues to Senior Field Engineers, Corporate IT teams, or vendors. Ensures reliable service, secure access, accurate documentation, and responsive customer support.

Technical Support and Incident Resolution

Infrastructure, Endpoint, and Access Support

Voice, Audiovisual, and Digital Media Support

Documentation, Assets, and Collaboration

Required Education and Experience

Required Technical Capabilities

Required Competencies

Tools and Equipment

Team members must also be able to lift up to 25 pounds, as required, to perform the essential functions of the position.

Essential Functions

Work Location, Travel, and Additional Responsibilities

Team members will be assigned a designated home location that will serve as their primary work site based on business and operational requirements. This designation is intended to support the effective delivery of day-to-day operations across the organization. In addition to performing duties at their assigned home location, employees may be required to provide support at other Company locations within a 25-mile radius of their primary work site, as business needs dictate. Such support may include, but is not limited to, the following:

The Company reserves the right to reassign team members to another Company property, location, or work site on a temporary or permanent basis based on business, operational, staffing, or organizational needs. Any such reassignment will be determined at the Company's discretion and may require the team member to perform substantially similar duties at the new location.

Occasionally, a team member may be required to travel out of state to perform the duties and responsibilities of the position effectively. The frequency, duration, and destination of such travel will be determined by business and operational requirements. The duties and responsibilities outlined in this job description describe the general nature and scope of the position and are not intended to be an exhaustive list of all tasks, responsibilities, or requirements. Team members may be assigned additional duties and responsibilities and may be required to provide support beyond those specifically identified herein as necessary to meet departmental, organizational, and business needs.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.