Brazil
Pavago
Bunge
IT Service Delivery Specialist
Brazil
São Paulo, São Paulo, Brazil
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About the opportunity
City : São Paulo, Brazil
State : São Paulo (BR-SP)
Country : Brazil (BR)
Job Number : 45763
If you identify with these values, join us! We value and invest in people who believe in our purpose and live it with enthusiasm every day – people who have #OrgulhodeSerBunge
Role Purpose Statement
To independently manage the transition & Operations management of Managed services globally, with a specific focus on the SA region. This role ensures seamless integration, operational stability, and strict adherence to established global policies and procedures within BT Global Business Operations, leveraging deep expertise to craft innovative solutions and drive exceptional results in Application Management Services (AMS) operational delivery.
Main Accountabilities
- Implement and rigorously adhere to established global processes for managed services transitions within the SA region, ensuring consistent and successful execution of all key transition activities and providing local leadership to cross-functional teams.
- Ensure strict adherence to defined global AMS operational processes for the maintenance and performance monitoring of all applications in the SA region, encompassing standardized risk identification, issue resolution, and effective local solution implementation.
- Drive the effective implementation of global process improvements and innovations (e.g., leveraging AI, RPA, automation) within SA's AMS operations, contributing to enhanced efficiency and automation, and providing regional insights for global optimization.
- Implement and ensure adherence to global processes for cross-functional collaboration within the SA region, engaging IT, business stakeholders, and end-users to standardize requirements gathering, needs analysis, and the delivery of tailored solutions for improved AMS operational delivery.
- Implement and manage global processes for reporting, analytics, and compliance within SA's AMS delivery, ensuring consistent generation, review, and analysis of data from MSPs, and strict adherence to all global regulatory, privacy, and information security protocols.
- Apply and ensure adherence to global processes for analyzing and resolving complex operational problems and technical issues within SA's managed services transitions and daily AMS operations, promoting standardized yet effective and locally relevant problem-solving approaches.
Knowledge and Skills
Behavior
- Use knowledge of Bunge’s business, structure and strategy to develop innovative solutions to improve results or eliminate problems.
- Build partnerships, appropriately influence to gain commitment, foster talent and coach others to grow in current or future roles.
- Drive results through high standards, focus on key priorities, organization, and preparing others for change.
Technical
In-depth knowledge of managed services operating models and transition methodologies. Strong understanding of IT Service Management (ITSM) principles and ITIL framework. Proven experience in project management, particularly in IT service transitions. Familiarity with IT contracts and vendor management best practices.
Education & Experience
12-15 years of progressively responsible experience in IT Service management, functional leadership, or process optimization, including at least 5+ years leading ITSM Incident and Problem Management for large enterprises, with a proven track record of driving continuous improvement and value addition within AMS.
At Bunge, our goal is to connect farmers to consumers to provide essential food, animal nutrition ingredients, and fuel for the world. As a leading provider of agribusiness solutions, our team of approximately 34.000 dedicated employees works in partnership with farmers around the world to move agricultural commodities from where they are produced to where they are needed—more quickly, intelligently, and efficiently. We are a world-leading company in the origination, storage, distribution, as well as the processing and refining of oilseeds, offering a broad portfolio of plant-based oils, fats, and proteins. We work side-by-side with our customers at both ends of the value chain to provide quality products and develop innovative, customized solutions that meet the ever-evolving needs of consumers. With more than 200 years of experience and a presence in more than 50 countries, we are committed to strengthening global food security, promoting sustainability, and contributing to the prosperity of the communities where we operate. Bunge has its registered office in Geneva, Switzerland, and its corporate headquarters are located in St. Louis, Missouri, USA. Learn more at bunge.com.br.
Every day, our employees embody the values that are the essence of Bunge:
- WE ARE ONE TEAM – Collaborative, Respectful, and Inclusive
- WE LEAD THE WAY – Agile, Empowered, and Innovative
- WE DO WHAT’S RIGHT – Safe, Sustainable, and with Integrity
We recognize that our success depends on the variety of perspectives that each of our employees brings to Bunge. We are committed to fostering practices that nurture a culture of belonging for everyone. Globally, we support the UN Women’s Empowerment Principles. In Brazil, we are associated with Mover - Movement for Racial Equity, and we were recognized by the global tool Disability Index Report® as one of the best places to work regarding the inclusion of people with disabilities. We continuously work towards our commitment to leave a positive legacy in all the communities where we operate.
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