Brazil
Pavago
Bunge
Sr Anl BT Security
Brazil
São Paulo, São Paulo, Brazil
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About the opportunity
City : São Paulo, Brazil
State : São Paulo (BR-SP)
Country : Brazil (BR)
Job Number : 46815
Job Mission
Responsible for technical guidance, support, and administration of the IT infrastructure in their designated area - Data Center or Network or End User Services, keeping it in uninterrupted operation (24x7) for users of the resources, through the implementation of systems and methodologies according to established needs, as well as development and monitoring in the identification, analysis, and diagnosis of possible operational irregularities that may interrupt and compromise the progress of processes, and also, provide technical support and ensure its availability (networks, servers, links, and related items), executing the planning, installation, deployment, and maintenance of related environments, aiming for operational continuity with the availability and integrity of available technological systems.
Brief Job Description
Technically lead and guide the maintenance of infrastructure availability for the company. Monitor, control, and ensure the fulfillment of received tickets and incidents. Maintain the quality of services provided, seeking the root cause of problems. Monitor and control the development of new projects and improvements that require IT infrastructure. Guide users in equipment and connectivity support activities. Participate in studies and proposals for the acquisition of infrastructure resources. Guide users in the use of new systems and/or updates. Develop and implement routines aimed at improving operations. Detect and address vulnerabilities in the company's networks, servers, and applications.
Activities and Responsibilities
- Technically lead and guide the maintenance of infrastructure availability for the company, through the analysis of eventual incidents and process control, forwarding and prioritizing solutions to restore services within the established timeframe, seeking to ensure stable and uninterrupted service delivery (24x7).
- Monitor, control, and ensure the fulfillment of received tickets and incidents, analyzing indicators such as employee waiting time, resolution time, criticality, or complexity involved, defining service priorities, assigning tasks to be completed, as well as contacting and monitoring service delivery with internal and external stakeholders (suppliers) according to established SLAs.
- Maintain the quality of services provided, seeking the root cause of problems regardless of the area and always with a focus on the customer, aligned with internal processes, aiming for agility in ticket resolution, following established guidelines and processes.
- Monitor and control the development of new projects and improvements that require IT infrastructure, interacting with stakeholders, seeking viable solutions, and using methodologies with best market practices, meeting business needs, deadlines, costs, and quality.
- Guide users in equipment and connectivity support activities, by monitoring daily needs, tracking solutions, service, and correction of any deviations, aiming to maintain activities according to established agreements and customer satisfaction.
- Participate in studies and proposals for the acquisition of viable infrastructure resources for the company and its businesses, through the identification of suppliers and alternatives compatible with technological needs;
- Validate the development for each project with updated environment documentation, to ensure efficient and secure management and guarantee quick environment restoration in case of incidents.
- Monitor the technological evolution of IT applications, as well as best market practices, staying updated and evaluating possible implementations for the company.
- Guide users in the use of new systems and/or updates, through the development of user materials, training, and clarification of doubts, aiming to optimize the use and operation of equipment, systems, and applications.
- Develop and implement routines aimed at improving operations, observing security procedures and monitoring the performance of installed resources and the standardization of technical applications.
- Map and evaluate environments at risk associated with the use of information technology infrastructure, being constantly aware of internal and external environment changes, incident monitoring, new technologies, and related items.
- Detect and address vulnerabilities in the company's networks, servers, and applications, through market-recognized methodologies, seeking to ensure compliance and governance of the company's information and data.
- Keep mission-critical IT services stable and uninterrupted (24x7) and also meet the demands for new projects and necessary changes in the environment.
- Ensure harmony and relationship between internal and external teams for the success of overall activities.
Minimum requirements
Network
Data Center
End User
- Bachelor's degree in IT-related fields.
- 5 years of experience in complex network environments.
- Knowledge of security governance and methodology
- Knowledge of problem-solving and project management.
- English (reading, writing, and speaking)
- Network (LAN/WLAN/WAN/Firewalls) and Security solutions
- Cloud network solutions
- Experience with collaboration and monitoring tools;
- Bachelor's degree in Science, Technology, Engineering, or Mathematics) with a Master's degree
- 5 years of experience in Datacenter Infrastructure services.
- Experience in Cloud (2 years). -
- Knowledge of security governance and methodology.
- Knowledge of project management.
- Experience in service outsourcing.
- English (reading, writing, and speaking)
- Bachelor's degree in IT-related fields.
- 5 years of experience in complex environments.
- Experience with ITIL Process
- Knowledge of security governance and methodology
- Knowledge of problem-solving and project management.
- English (reading, writing, and speaking)
Languages
Advanced English
At Bunge, our purpose is to connect farmers with consumers to deliver essential food, animal nutrition ingredients, and fuel to the world. As a leading agribusiness solutions provider, our team of approximately 34.000 dedicated employees partners with farmers around the globe to move agricultural commodities from where they are produced to where they are needed—faster, smarter, and more efficiently. We are a world leader in the origination, storage, distribution, as well as processing and refining of oilseeds, offering a broad portfolio of plant-based oils, fats, and proteins. We work side-by-side with our customers at both ends of the value chain to deliver quality products and develop innovative, customized solutions that meet the evolving needs of consumers. With over 200 years of experience and a presence in more than 50 countries, we are committed to strengthening global food security, promoting sustainability, and contributing to the prosperity of the communities where we operate. Bunge is registered in Geneva, Switzerland, and its corporate headquarters are located in St. Louis, Missouri, USA. Learn more at bunge.com.br.
Every day, our employees embody the values that are the essence of Bunge:
- WE ARE ONE TEAM – Collaborative, respectful, and inclusive • WE LEAD THE WAY – Agile, Empowered, and innovative • WE DO WHAT IS RIGHT – Safely, Sustainably, and with Integrity
We recognize that our success depends on the variety of perspectives that each of our employees brings to Bunge. We are committed to fostering practices to nurture a culture of belonging for everyone. Globally, we support the Women's Empowerment Principles of UN Women. In Brazil, we are associated with Mover - Movement for Racial Equity, and we were recognized by the global tool Disability Index Report® as one of the best places to work regarding the inclusion of people with disabilities. We continuously work towards our commitment to leave a positive legacy in all communities where we operate.
If you identify with these values, join us! We value and invest in people who believe in our purpose and live it with enthusiasm every day – people who have #OrgulhodeSerBunge
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