Brazil
Oracle
Capgemini
ASSISTANT II
Brazil
Araraquara, São Paulo, Brazil
AWS
Automatic translation. Check the original.
About the opportunity
Are you passionate about technology, innovation, and want to be part of an inclusive, collaborative, and constantly evolving environment? Then this opportunity is for you!
At Capgemini, we value work-life balance. Therefore, we offer flexible and hybrid work models, depending on project needs. Our goal is to provide the best experience for you, respecting your lifestyle and promoting well-being.
We are looking for a Support Assistant in Araraquara to join our team.
Diversity, Inclusion, and Belonging
At Capgemini, you can be who you are. We value diversity in all its forms and promote an inclusive environment through committees such as:
- Women@Capgemini – Female empowerment and gender equality.
- Capgemini Black – Representation and appreciation of Black culture.
- LGBTQIA+@Capgemini, Capgemini Accessibility, among others.
Our commitment is ongoing: we are recognized by GPTW, Bloomberg Gender Equality Index, EDGE, and Ethisphere as one of the most ethical and inclusive companies in the world. Our vacancies are for everyone, regardless of color, ethnicity, religion, age, gender identity, sexual orientation, or disability.
Make It Real
At Capgemini, we unleash human energy through technology to build a more inclusive, sustainable, and innovative future. If you share these values, come transform the world with us!
Responsibilities
- Provide user support through tickets, chat, and phone.
- Register, track, categorize, and close tickets according to defined processes and SLAs.
- Diagnose and resolve incidents related to hardware, software, and access.
- Provide remote support to users using remote access tools.
- Ensure clear and efficient communication throughout the entire support cycle.
- Identify opportunities for process improvement and share knowledge with the team.
Requirements
- Experience with user support via phone, chat, and ticketing system.
- Knowledge in supporting Windows 10 and 11.
- Support for Microsoft 365 applications (Outlook, Teams, Word, Excel, and PowerPoint).
- Knowledge of browsers (Chrome, Edge, and Firefox) for basic troubleshooting.
- Experience with remote access tools such as TeamViewer, AnyDesk, or RDP.
- Experience with ITSM tools like ServiceNow, Freshservice, Jira Service Management, or similar.
- Knowledge in registering, tracking, and closing tickets following SLAs.
- Good verbal and written communication skills.
- Organizational skills, ability to prioritize tasks, and handle multiple concurrent support requests.
- Proactive, collaborative profile focused on problem-solving.
Development and Benefits
Here, you are the protagonist of your career! We offer:
- Structured career plan and personalized learning paths.
- Corporate University, with access to Harvard, Udemy.
- Official certifications with partners like SAP, AWS, Microsoft, Salesforce.
- Languages with EF Education First (English, Spanish, French, and German).
Complete well-being
- Medical and dental insurance.
- Wellhub and Equilibrium (physical and mental health).
- Private pension plan and life insurance.
- Family Care Program: extended maternity and paternity leave, fertility support, personalized health and well-being guidance.
- Meal voucher, benefits club, and much more!
More opportunities with one profile
Want to be considered for more roles without repeating the whole process? Create your profile and be found by companies using Nort.
Create my profile