Director, Engineering (AI Patient Engagement Platform)

Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly to communities that often face barriers to care. We are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need, and contribute to the medical breakthroughs of tomorrow.

With programs like Future of Medicine, which makes advanced health screenings and research opportunities accessible to communities worldwide, and Difference Makers, which supports local leaders to expand their community health and wellbeing efforts, we put people at the heart of medical progress. Through partnerships, technology, and perseverance, we are reimagining how clinical research and health services reach the world. Together, we are building a future of health that is better and more accessible for all.

To learn more about Care Access, visit CareAccess.com.

How This Role Makes a Difference

As the Director of Engineering, you are someone who deeply cares about your team and the success of those around you. You are an experienced leader and manager with a strong background in SaaS-based product organizations, and you were once a developer yourself. You can hold your own in technical conversations without needing to write software daily. You take a servant-leadership approach to management, waking up every day to elevate your team and organization. You shine as a collaborator, are an impeccable communicator, and bring an energetic passion for learning and applying new technical paradigms.

In clinical trials, research site staff spend countless hours on manual, repetitive administrative tasks—chasing phone calls, answering basic questions, coordinating schedules, and running routine prescreening surveys.

Diversity & Inclusion

We work with and serve people from diverse cultures and communities around the world. We are stronger and better when we build a team representing the communities we support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

You will lead the engineering organization building our AI Patient Engagement Agent—one of our newest and most transformative product initiatives. This team is engineering an intelligent, voice- and messaging-capable AI agent designed to handle standardized patient interactions, drive recruitment, manage appointments, and automate prescreening outreach at global scale.

The mission of this team is to eliminate operational friction and give hours back to clinical research staff so they can focus on high-value human care and medical decisions.

Please note that this position is hybrid role from the following location only: Boston, MA

This role requires one day per week in the Boston office.

Location: Hybrid within the United States. This role requires work to be performed in a remote office environment.

Travel: Occasional planned travel may be required as part of the role.

Physical demands associated with this position Include: The ability to use keyboards and other computer equipment.

The expected pay range for this role is $180,000 - $230,000 USD per year for full time team members.

Mandatory Employer Disclosures

#LI-Remote

Care Access is unable to sponsor work visas at this time.

If you need an accommodation to apply for a role with Care Access, please reach out to: TalentAcquisition@careaccess.com

Certifications/Licenses, Education, and Experience

Minimum Education

BA or BS degree from college or university.

Minimum Experience

7+ years of software engineering experience, with at least 3+ years successfully managing engineering teams.

Preferred Qualifications

Experience or strong interest in conversational systems, telephony infrastructure (voice/SMS integrations), or AI/automation workflows.

Prior experience working within HealthTech, Biotech, Clinical Trials, or Life Sciences (or another highly regulated domain with strict data privacy requirements).

• Paid Time Off (PTO) and Company Paid Holidays

• 100% Employer paid medical, dental, and vision insurance plan options

• Health Savings Account and Flexible Spending Accounts

• Bi-weekly HSA employer contribution

• Company paid Short-Term Disability and Long-Term Disability

• 401(k) Retirement Plan, with Company Match