Germany
WorkMotion
D-ploy
Onsite Support Engineer (Nuremberg, L1/L2 Support, German+English)
Germany
Nuremberg, Bavaria, Germany
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About the opportunity
D-ploy is a company for IT and Engineering Solutions with assignments worldwide, including Switzerland, Germany, Czech Republic, Austria, Great Britain, and the USA.
We are proud to offer outstanding, innovative services to numerous industry-leading clients. By building relationships and trusting partnerships within the IT community, we optimize our clients' IT productivity and contribute to the success and values of the companies.
We are looking for dedicated, flexible, and solution-oriented individuals who want to work onsite in Nuremberg and become part of a dynamically growing and international organization.
Is IT in your DNA? Join us and help deliver IT where it counts.
Responsibilities
- First and second-level support for IT topics (hardware, software, mobile devices, and peripherals)
- First point of contact onsite for end-users with IT problems
- Processing of incidents and service requests via a ticketing system (e.g., ServiceNow)
- Fast and professional support for users (onsite and remote)
- Careful documentation of all processes and solutions in the ticketing system
- Support with IT onboarding of new employees (equipment setup, introduction)
- Maintenance and further development of the knowledge base
- Participation in the continuous improvement of IT services
Minimum requirements
- Fluent German and English skills, both written and spoken
- At least 2 years of experience in IT support or onsite support
- Sound knowledge in troubleshooting in Windows environments as well as with common IT tools
- Experience with ticketing systems (e.g., ServiceNow)
- Strong communication skills and service-oriented approach
- Independent work in a customer-oriented onsite environment
- Structured, reliable, and detail-oriented way of working
- Possibility to provide a current police clearance certificate (not older than 3 months)
- Experience in regulated environments (e.g., GxP) is an advantage
- Broad spectrum of activities, tasks, and projects
- Vouchers (birthday voucher, wedding and newborn surprise)
- Edenred Card (valid in >16,000 restaurants, hotels, and gas stations in Germany)
- Fishing for Friends program – our employee referral program
- Opportunity for further development and career advancement
- Friendly and international work environment
- Company-sponsored events
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