Retail Systems Analyst

The Retail Systems Analyst is responsible for managing, supporting, coordinating and continuously improving ARI’s global ERP and omnichannel, with a primary focus for ARI’s website and on Microsoft Dynamics 365 Business Central, LS Central, merchandising processes, retail back-office operations, system integrations and associated retail peripherals.

The role acts as a key functional and technical bridge between Global & Local IT, Retail Operations, Commercial, Merchandising, Finance and external support partners. It provides day-to-day system support, requirements analysis, process refinement, issue triage, solution validation and release support across ARI’s technology systems. The role has evolved from an operational eCommerce support position focused on Salesforce Commerce Cloud and website-related activities into a broader, more strategic Global Retail Systems role with responsibility for ERP platforms, merchandising operations, system integrations, business analysis, stakeholder leadership, vendor management, and continuous improvement across ARI's global retail technology landscape.

Sitting within the ARI Global IT function based in Dublin this role will support the Global Managers for both Navision/Business Central & eCommerce working to ensure the smooth running of eCommerce and retail sites across all ARI locations. The role is expected to be technically minded, commercially aware, highly structured and capable of translating business requirements into practical system outcomes across eCommerce, ERP, POS, merchandising, inventory, pricing, promotions, retail operations and peripheral integrations.

We're an airport industry leader with operations in four continents and over 3000 employees working together to ensure we deliver the best services for all our customers globally. We are a fast paced, energetic and diverse company. Offering careers that range from IT, Finance, Technical, Airport Operations to frontline security and customer focused roles and many more. Whether you are starting your career or looking for your next move, we have lots of great opportunities to choose from.

ARI is one of the world’s longest established and experienced global travel retail companies. With expertise in developing business in new and existing markets, ARI owns and manages retail outlets in 27 airports in 14 countries throughout Europe, The Middle East, Asia Pacific, and North America. From opening the world’s first duty free in Shannon Airport in 1947, ARI now employs over 3,500 people worldwide and manages a turnover in excess of €1 billion.  ARI is part of the Irish government-owned daa group.