Germany
ALTEN
DAW SE
IT Service Engineer*
Germany
Ober-Ramstadt, Hesse, Germany
Automatic translation. Check the original.
About the opportunity
With approximately 6.300 employees and numerous production sites domestically and abroad, as well as revenues of €1,58 billion, we are among the leading corporate groups for paints, varnishes, building protection, and energy-saving thermal insulation composite systems in Europe, headquartered in the Rhine-Main region. We are the market leader in both the professional and DIY segments with our well-known brands Caparol and Alpina.
To complete our IT Governance team, we are looking for an
IT Service Engineer*
In this role, home office and mobile work within Germany are possible for a total of 9 days per month (based on full-time employment).
We are looking forward to your online application!
What awaits you
- You will support service management by executing ITIL-based processes such as Incident, Problem, Change, and Request Management. To this end, you will ensure the maintenance of high data quality in ITSM systems and create KPI dashboards and service performance reports.
- You will actively develop ITSM and asset-related processes and implement supporting workflows within the service management tool to improve efficiency, transparency, and standardization. You will analyze service performance and process metrics and derive targeted measures for improving quality, efficiency, and compliance.
- You will ensure administrative governance and compliance by maintaining and updating service documentation (SLAs, SOPs, process documents, service catalog), supporting audits, capturing compliance evidence, and conducting governance reviews. In doing so, you will manage the tracking of risks, improvement measures, and process deviations.
- You will be responsible for analyzing recurring problems and supporting the documentation of their causes, as well as coordinating operational topics with internal teams and external providers.
- In your role, you will maintain knowledge base articles and user documentation, support the automation and improvement of workflows (e.g., with Power Automate). Your goal is to identify optimization potential within our ITSM processes, including the independent implementation of improvement measures.
- You will drive asset management by maintaining and updating IT asset data (devices, licenses, configurations) within ITSM/CMDB. To this end, you will support lifecycle management and ensure the accuracy, completeness, and compliance of asset records.
What you bring
- You possess a relevant qualification from the IT field combined with several years of professional experience in an IT role related to the core topics of this position.
- You have experience in analyzing and further developing processes, in reporting, or in working with KPIs and data.
- You are solution-oriented and strive to sustainably improve transparency, standardization, and efficiency.
- You have strong communication skills and are able to convey complex issues to both technical and non-technical stakeholders.
- You work collaboratively in a cross-functional and international team. Furthermore, you are confident in managing external consultants.
- You have solid English language skills for international collaboration.
- Ideally, you have successfully completed certifications such as ITIL, COBIT, or equivalent.
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