Brazil
Pentera
Deutsche Telekom
EDI Integration Analyst
RemoteBrazil
Brazil
Automatic translation. Check the original.
About the opportunity
We are looking for an EDI Integration Analyst to support client processes, focusing on incident monitoring, improvement tracking, and handling requests related to EDI integrations.
This person will be the link between business areas and the vendors responsible for integrations, acting analytically to ensure fluid communication, operational continuity, and process evolution.
Languages
- German – preferred
- English - Mandatory
Professional Experience
- Previous experience in an AMS environment,
- Knowledge of system integration (IDocs, RFCs, APIs, etc.);
- Familiarity with ticket management tools (e.g., ServiceNow, Jira, Solution Manager);
- Experience with multi-source environments, dealing with different service providers.
- Experience in monitoring and supporting integration processes, preferably involving EDI or related systems.
- Experience acting as an interface between clients, vendors, and third-level technical teams, focusing on clear communication and demand tracking.
- Knowledge of ticket management tools, especially ServiceNow.
Activities
- Act in second-level functional support for logistics areas
- Perform triage, categorization, and tracking of incident, request, and improvement tickets;
- Identify the team or vendor responsible for problem resolution, track action plans, and ensure resolution within the agreed timeframe;
- Support the validation of solutions delivered by vendors, conducting functional tests when necessary;
- Interact with legacy systems and support the analysis of integrations between SAP and other systems;
- Participate in alignment meetings with internal areas and external partners.
- Act as a point of contact between the client and its vendors, tracking requests related to EDI processes.
- Handle, direct, and track emails related to integration errors, support requests, and improvements.
- Continuously monitor the internal platform environment (Everest system), identifying occurrences that may impact service and engaging third-level technical teams.
- Ensure that response and error file processing times are within established SLAs (e.g., up to 24 hours), prioritizing critical cases.
- Track the progress of tickets registered in ServiceNow, ensuring proper categorization, transparent communication, and adherence to agreed deadlines.
- Participate in specific meetings with the client and/or vendors in critical or urgent situations, contributing with historical information, status, and actions taken in the process.
- Support the analysis of recurring errors, documenting cases and contributing information to the teams responsible for fixes or improvements.
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