Content Design Lead (12 month fixed term contract)

Content Design Lead (12 month fixed term contract)

As Content Design Lead, you’ll lead the evolution of content design as a strategic product capability, shaping clear, trusted and scalable experiences that help users make better decisions with confidence.

You’ll set direction for help documentation and in-product guidance, terminology, taxonomy and interaction patterns, ensuring they work together across human-facing, AI-powered and agentic experiences. You’ll connect content practice to product strategy, business goals and measurable outcomes.

This is a 12-month fixed-term contract.

London | Hybrid

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)

You’ll be an experienced content design leader with deep information architecture expertise and the ability to shape content for both people and AI systems.

We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

And we don't just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process — please let your recruiter know what adjustments would help.

UK benefits

• Hybrid Working: We operate a hybrid working approach, as well as early Friday finishes.

• Flexible Benefits Allowance: Can be used towards selected benefits, with any remaining unused allowance paid into salary or towards pension contributions.

• Healthcare & Protection: Private Medical cover through Vitality (including the option to add partner and/or dependents), Healthcare Cash Plan, Life Assurance cover, Income Protection, Critical Illness cover and access to employee assistance support services.

• Pension: Aviva pension scheme with up to 7.5% employer matching.

• Leave Policies: 25 days annual leave (which increases over time) plus bank holidays, the option to purchase additional leave, and your birthday/name day off. We also offer a range of family leave benefits.