Brazil
Pentera
DXC Technology
Mid-Level Technical Support Analyst
Brazil
Curitiba, Paraná, Brazil · Paraná, Brazil
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Job Description
DXC Technology helps global companies with their mission-critical systems and operations by modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our clients and colleagues at DXC.com.
About the Area
Our Modern Workplace area is responsible for delivering innovative solutions that ensure secure, efficient, and collaborative digital work environments. We work with cutting-edge technologies to support critical operations, ensuring high availability, productivity, and a superior experience for our clients.
Diversity and Inclusion
This opportunity is open to all individuals, including People with Disabilities (PWD).
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Essential Job Functions
- Provide first-level technical support for infrastructure services, assisting end-users with various technologies and corporate tools.
- Assist in the operation and maintenance of IT environments, contributing to service continuity.
- Participate in system monitoring and support the identification and resolution of incidents and routine requests.
- Collaborate on deployment, migration, and continuous improvement projects for infrastructure services.
- Support activities related to networks, operating systems, end-user devices, and corporate collaboration tools.
- Contribute to the creation, updating, and maintenance of technical and operational documentation.
- Follow established processes, standards, and best practices for service delivery.
- Act in supporting end-users, ensuring a positive and efficient experience in using technological resources.
Minimum requirements
Basic Qualifications
- Basic knowledge in technical support and/or IT infrastructure.
- Familiarity with corporate environments, including Windows, networks, Active Directory, or collaboration tools.
- Experience or knowledge in user support and ticket registration and tracking.
- Completed technical degree or ongoing or completed higher education in Information Technology or related areas.
- Interest in developing knowledge in cloud technologies, digital collaboration, modern devices, and infrastructure services.
- Good communication, collaboration, and focus on user experience.
- Proactivity for continuous learning and commitment to quality and processes.
- Availability to work in Paranaguá - PR.
Preferred Qualifications
- Knowledge in Microsoft 365 and corporate productivity tools.
- Notions of user and group administration in Active Directory.
- Previous experience in technical support, service desk, or field services.
- Basic knowledge of networks, connectivity, and troubleshooting.
- Familiarity with ITSM tools for managing tickets and requests.
- Basic knowledge or interest in cloud computing technologies.
What We're Offering?
Various benefits, competitive salary, and our values make DXC one of the most important and attractive companies to work for in the world. At DXC, our goal is to provide equal opportunities, respecting individualities, in order to build a balance between professional and personal life and constant career development opportunities.
If you are looking for challenges in a pleasant and multinational work environment, then we definitely want to know more about you. Apply now using the link below or directly to a position through our career portal: jobs.dxc.technology
You can also find us at: facebook.com/DXCTechnology/ linkedin.com/company/dxctechnology
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
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