Brazil
C6 Bank
DXC Technology
Salesforce Business Analyst
Brazil
Belo Horizonte, Minas Gerais, Brazil
Automatic translation. Check the original.
Job Description
DXC Technology helps global companies run their mission-critical systems and operations by modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid cloud environments. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experiences across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.
Essential Functions of the Role
- Act as a point of contact between end-users and IT teams for logging, analyzing, and tracking demands.
- Provide customer service, ensuring understanding of needs and appropriate case routing for resolution.
- Analyze incidents, requests, and opportunities for improvement in processes and systems.
- Utilize the Salesforce platform for tracking, managing, and updating cases.
- Monitor the progress of demands with involved teams, ensuring communication with stakeholders.
- Support the identification of business requirements and improvements in service processes.
Minimum requirements
Basic Qualifications
- Experience in customer service and end-user support.
- Knowledge and experience using the Salesforce platform.
- Experience in tracking and routing tickets to IT teams.
- Analytical and problem-solving skills.
- Good verbal and written communication skills.
- Ability for collaborative work and relationship building with different areas.
Preferred Qualifications
- Knowledge of business processes and requirements gathering.
- Experience with ticket management and service tools.
- Familiarity with agile methodologies.
- Knowledge of service indicators and SLA monitoring.
- Intermediate English.
Diversity and Inclusion
All our opportunities are open to people with disabilities.
If you are looking for challenges in a pleasant and multinational work environment, then we definitely want to know more about you. Apply now using the links below, or directly to a position through our careers portal jobs.dxc.technology.
You can also find us at:
linkedin.com/company/dxctechnology
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
What We Offer?
Various benefits, competitive salary, and our values make DXC one of the most important and attractive companies to work for in the world. At DXC, our goal is to provide equal opportunities, respecting individualities, in order to build a balance between professional/personal life and constant career development opportunities.
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