IT Engineer I

United States

Northfield, New Jersey, United States

SQLAWS

Description

The IT Engineer I is responsible for handling various operational tasks in the department, including supporting both internal and external users with their IT needs. This role is the front line for internal staff and MSP customer support, hardware provisioning, and account setup.

This role reports to the Director of IT and receives day-to-day technical direction from the IT Engineering Team Lead.

Role and Responsibilities with Essential Functions

Performs helpdesk support for EGT staff and our contracted MSP clients

Handles hardware acquisition, provisioning, deprovisioning, and disposal for employee PCs and Macs, monitors, docks and peripherals, desk phones, and mobile devices

Performs account setup and access provisioning and deprovisioning in line with standards set by the Identity & Endpoint Engineer

Conducts employee IT orientations for new hires

Handles file server backup and restore requests, including single-file restores and directory object lookups

Sets up new PCs for company staff and MSP clients, including configuration of needed software and drivers

Monitors critical systems (e.g. VM hosts, Datto, AWS, N-Able) to proactively troubleshoot any issues

Maintains and monitors all devices for both EGT and MSP clients

As needed, conducts on-site support for MSP clients for both network and computer issues

Assists with configuration and setup of networks for contracted clients

Maintains and repairs network related equipment and peripheral devices

Performs regular upgrades to ensure systems remain current and patched

Coordinates secure equipment disposal and maintains associated records

Supports collaboration and productivity platforms under the direction of the Systems Administrator

Troubleshoots system failures and provides solutions to restore functionality

Requirements

A Bachelor’s Degree in Computer Science or related field preferred (or relevant experience)

Database experience (mySql, MS SQL Server) a plus

CompTIA A+ or comparable certification preferred

Minimum requirements

Ability to think logically with strong problem-solving skills

Strong customer service focus & superior phone etiquette

Excellent communication skills to explain complex concepts to customers

Ability to manage several competing priorities

Quality focused

Languages

IT Engineer I

Description

Role and Responsibilities with Essential Functions

Requirements

Minimum requirements

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