Germany
ALTEN
envelio
IT Support Engineer (all genders)
Germany
Cologne, North Rhine-Westphalia, Germany
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About working at envelio
We are proud to have been recognized as one of the hundred most innovative clean technology companies worldwide. And we want to achieve even more with our shared vision of driving the energy transition forward with the help of digital technologies. Our web application platforms already enable the digitization and automation of core processes for grid operators.
We are a down-to-earth team of coffee and mate lovers. Our geek humor results in a ritualistic use of emojis and the encyclopedic exploration of useless knowledge. More than 150 envelians with over 20 different nationalities are already on board. Come join us and grow with us!
Your Role
As an IT Support Engineer (all genders), you are the first point of contact for everyday IT problems and a trusted partner for colleagues throughout the company.
You combine practical troubleshooting with sound administrative knowledge in device and identity management, networks, and productivity tools. In doing so, you ensure secure and reliable systems and communicate clearly and concisely in every ticket and interaction.
You look for patterns behind errors, improve documentation and processes, and use automation and integrations to reduce repetitive tasks and prevent problems from recurring.
When problems are cross-functional or require deeper expertise, you coordinate escalations, ensure thorough handovers, and contribute to finding lasting solutions.
How you make an impact
You ensure a smoothly functioning IT environment for our colleagues by:
- Handling tickets from capture to closure; documenting steps, context, and outcomes
- Operating MDM: enrollment, profiles/policies, compliance, app deployment, lifecycle
- Managing productivity tools: email/calendar, collaboration, file sharing, licensing
- Performing identity management: user lifecycle, groups, MFA support, triage for Conditional Access and low-risk changes
- Connecting and automating SaaS tools by integrating their APIs and creating workflows that optimize data flow and business processes
- Monitoring the office LAN and WLAN for faults and issues, performing basic troubleshooting and configuration changes
- Creating and deleting databases
- Leading escalations and problem management; maintaining and automating runbooks/KB where appropriate
- Adhering to security/ISMS requirements and ensuring traceability of administrator actions
Your Profile
Perfection is a myth! We are much more interested in the person behind the screen. So, these criteria are more of a guide for you. We are excited to see how your individual skills fit with us.
- You have at least 3 years of practical experience working in a helpdesk role
- You have experience with directory services
- You are familiar with managing MDM, productivity, and identity tools (including Conditional Access) and can clearly explain changes to your colleagues
- You are knowledgeable about firewalls, switches, LAN/WLAN, DHCP, DNS, WAN, and VPN
- You can perform basic database administration tasks
- You communicate clearly and calmly, and write concise, high-quality ticket updates
- You place great importance on documentation and enjoy creating and maintaining runbooks and knowledge base articles
- You think in terms of root causes and proactively reduce recurring incidents through continuous improvement
- You have security awareness and adhere to the principles of least privilege, ISMS security policies, and change traceability
- You enjoy automation and integrations and are capable of developing or maintaining workflows that reduce repetitive tasks
- You collaborate well across teams and coordinate escalations with thorough handovers
How we localize
How we work with AI at envelio
How we develop software
Our Tech Stack
Your Benefits
- Adapt your work mode to your lifestyle – fully remote or hybrid with office option
- Option for mobile work from abroad (up to three months per year from anywhere in the EU or the USA)
- 30 vacation days + 3 corporate holidays
- Support your health with the Urban Sports Club cooperation
- Professional support for mental well-being for you and your family through our partner nilo
- Flexible use of a monthly mobility budget (e.g., Jobrad, public transport)
- Time and budget for individual growth
- Optional company pension plan
- Regular Tech and Growth Talks for internal knowledge exchange
- Regular Company and Team Events
About us
Intelligent grids for a sustainable future worldwide – that is our vision! That's why we are creating the digital hub for the future of power grid operation: The Intelligent Grid Platform (IGP). The IGP forms the core of our SaaS solution. Our goal is to make the IGP and envelio 1% better every day. Join the envelio team and contribute to the energy transition with your work.
As a remote-first company, we let you decide how much you want to work remotely – from 0% to 100%. Whether you live in Cologne or Aachen, Bonn or Berlin, Munich or Castrop-Rauxel; the main thing is you have internet! You can also work from abroad for up to three months a year. Since 2017, we have built a diverse international team, with English as the company language.
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