Onsite Technician (m/f/d) – Cologne

Germany

Cologne, North Rhine-Westphalia, Germany

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Your Responsibilities

You will provide onsite support for end users and executives, ranging from installation and maintenance to the repair of IT end devices (specifically MacBooks).

You will analyze and resolve technical issues as part of 1st and 2nd level support on-site or escalate more complex requests to downstream support levels.

You will manage Apple environments (macOS), including configuration, troubleshooting, and administration.

You will assist with IT asset management, support rollouts, and carefully document all processes.

You will work closely with the central service desk, utilize a ticketing system, and adhere to agreed-upon SLAs.

You will regularly assist with the technical preparation of onboardings and serve as a point of contact for new employees.

Your Profile

You have at least 2–3 years of professional experience in IT support, ideally in an onsite environment.

You possess sound knowledge of macOS as well as common IT hardware.

You have experience working with VIP users and understand how to act professionally and discreetly.

You bring knowledge in the use of ticketing systems as well as ITSM processes.

You communicate confidently in German and English, both written and spoken.

Personal Requirements

You are service-oriented, have strong communication skills, and are reliable.

You work independently, in a structured manner, and are solution-oriented.

You maintain an overview even in complex situations and act proactively.

You bring team spirit and a hands-on mentality.

Ideally, you have already worked in an agile or fast-paced IT environment.

Why Us?

An exciting role in an innovative tech environment

A dedicated IT team with an open communication culture

Continuous professional development and growth opportunities

Attractive compensation

The opportunity to contribute your own ideas and actively shape processes

About us

We are an internationally active IT service company, simplifying digital processes so that companies can increase their productivity and competitiveness. As a subsidiary of a leading French company, we support global corporations as well as local organizations in their digital transformation.

Our Mission: Unlocking the potential of digital technologies – for greater efficiency and value creation.

Our Services: End-to-end IT solutions – from consulting and integration to life-cycle management and user support.

Our Added Value: Professional expertise and customized solutions for every client context.

Our Values: Reliability, partnership, and sustainability. We promote inclusion and actively reduce our ecological footprint.

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Onsite Technician (m/f/d) – Cologne

Your Responsibilities

Your Profile

Personal Requirements

Why Us?

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