Germany
WorkMotion
everience Germany GmbH
Service Desk IT Technician (m/f/d) – Hamburg
Germany
Hamburg, Germany
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Your Responsibilities
Service Desk (1st & 2nd Level Support)
- Receiving, processing, and documenting incidents and service requests via phone, email, or ticket portal
Onsite Support
- Installation, repair, and replacement of hardware and software (PCs, printers, etc.)
- Performing data transfers and basic configurations
- Supporting the Windows-based print server and printer environment in the SAP and Office landscape
- Setting up and maintaining WLAN handheld scanners and telephone system technology
General IT Tasks
- Assisting with the expansion and documentation of ITSM processes according to ITIL
- Maintaining technical documentation (cabling, patch panels, location overviews, etc.)
- Patching in network cabinets and handling structured cabling
- Participating in Knowledge and Incident Management
- Remote support (e.g., via TeamViewer)
- Prioritizing and classifying incidents according to existing guidelines
- Collaborating with colleagues and forwarding to 2nd/3rd-level groups
Your Profile
Technical Requirements
- Completed IT training or a comparable qualification
- Initial professional experience in IT support is desirable – motivated career changers with IT affinity are welcome
- Good knowledge of Windows client and server operating systems
- Experience with ticketing systems (ideally Helpline)
- Very good German skills and good English skills
Personal Requirements
- Strong service orientation and customer friendliness
- Strong communication skills and empathy
- Team spirit, motivation, and an open demeanor
- Confident interaction with users
Also Beneficial
- ITIL v3 or v4 certification
- Experience in Knowledge Management
Why Us?
Team & Culture
- Open, helpful team with experienced colleagues
Development
- Training on the job
- Regular training and e-learning opportunities
Work Environment & Equipment
- Modern workplace with height-adjustable desks and high-quality headsets
Compensation & Benefits
- Fair starting salary and permanent employment contract
Company Benefits
- Team events, local activities, and corporate benefits
- Pleasant break atmosphere – including good coffee
- Short communication channels and a lived team spirit
About us
We are an internationally active IT service company and simplify digital processes to help companies increase their productivity and competitiveness. As a subsidiary of a leading French company, we support global corporations as well as local organizations in their digital transformation.
Our Mission: Unleashing the potential of digital technologies – for greater efficiency and value creation.
Our Services: End-to-end IT solutions – from consulting and integration to life cycle management and user support.
Our Added Value: Technical expertise and tailor-made solutions for every customer context.
Our Values: Reliability, partnership, and sustainability. We promote inclusion and actively reduce our ecological footprint.
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