Farmington Community Library

Oct 21, 2026

IT Assistant (Part-time, Non-exempt)

United States

Farmington Hills, Michigan, United States

Description

The IT Assistant reports to the IT Director and works collaboratively with the IT team to support the daily operation, maintenance, and troubleshooting of the Library’s technology systems and equipment. This position provides technical support to Library staff and helps ensure reliable, secure, and effective technology services at both Library locations. The Farmington Community Library is an Equal Opportunity Employer committed to providing an inclusive and equitable workplace. We welcome applicants from all backgrounds and are committed to building a talented team that reflects the community we serve.?

Hours: 24–28 hours per week, including days, nights, and weekends on a flexible basis

Pay Rate: $18.75 per hour

Benefits: Paid vacation, sick time, and holidays; dental/vision/hearing?reimbursement; life and long-term disability insurance; employer-supported?retirement and health savings plans?

Primary Responsibilities

Provides day-to-day technical support and troubleshooting for Library computers, hardware, software, peripherals, and other technology systems

Monitors, manages, and responds to IT support requests through the Library's IT ticketing system, documenting issues, resolutions, and follow-up actions

Configures, maintains, and troubleshoots technology available for public use and circulation, including iPads, mobile hotspots, and other devices

Provides technical assistance, guidance, and training to Library staff, including technology support for Library programs

Provides on-site IT support at both Library locations, including scheduled technology assistance to patrons through the Library’s IT Help Desk

Installs, configures, maintains, and troubleshoots Windows-based workstations and associated equipment

Utilizes Windows administration tools and other software utilities to configure, maintain, and secure public and staff computers

Supports established IT security practices, including software updates, device security, and identifying and reporting potential security concerns

Assists with identifying, troubleshooting, and resolving basic network and server-related issues, escalating more complex problems as appropriate

Assists with the administration, maintenance, and troubleshooting of the Library's building access control system and associated server

Assists with creating, modifying, and maintaining staff user accounts, permissions, and access to Library technology systems

Maintains inventory records of Library technology hardware, software, equipment, and circulating devices

Assists with preparing, replacing, and retiring Library computers, devices, and other technology equipment

Develops and maintains technical documentation, troubleshooting instructions, and procedures to support staff and patron technology needs

Other duties as assigned

Requirements

Knowledge, Skills & Abilities

Strong technical knowledge and proficiency with Windows operating systems, Microsoft 365 applications, and common workplace technologies

Knowledge of computer hardware, software, peripherals, and basic networking concepts

Strong troubleshooting, critical thinking, and problem-solving skills

Effective oral and written communication skills, including explaining technical information and instructions clearly to individuals with varying levels of technology proficiency

Ability to work independently and collaboratively as part of a team

Strong customer service skills and a commitment to providing responsive, patient, and professional technical support

Ability to maintain positive, professional working relationships

Ability to learn and adapt to new technologies, software applications, and IT practices

Strong organizational skills, attention to detail, and ability to manage competing priorities

Ability to understand and follow Library policies, procedures, and IT security practices

Ability to maintain confidentiality and protect sensitive information in accordance with Library policies and applicable laws

Minimum Qualifications

High school diploma or equivalent

Minimum one year of customer service experience

Minimum one year demonstrated experience installing, configuring, maintaining, or troubleshooting computer hardware, software, networking equipment, printers, or audiovisual (AV) systems

Demonstrated knowledge and experience using and troubleshooting Windows operating systems, Microsoft 365 applications, and related technologies

Physical Activity Requirements

Light Work – Lifting up to 20 pounds occasionally and up to 10 pounds frequently, with occasional bending, stooping, kneeling, crouching, reaching, and working in confined or hard-to-reach spaces to install, maintain, and troubleshoot technology equipment

Preferred Qualifications

Minimum one year of demonstrated experience providing technical support in a public library, computer lab, educational institution, or similar environment

Languages

IT Assistant (Part-time, Non-exempt)

Description

Primary Responsibilities

Requirements

Knowledge, Skills & Abilities

Minimum Qualifications

Physical Activity Requirements

Preferred Qualifications

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