Brazil
Pentera
Figure
IT Operations Specialist (SP)
Brazil
São Paulo, São Paulo, Brazil
Automatic translation. Check the original.
About the opportunity
Figure is an AI robotics company developing autonomous general-purpose humanoid robots. The goal of the company is to ship humanoid robots with human level intelligence. Its robots are engineered to perform a variety of tasks in the home and commercial markets. Figure is headquartered in San Jose, CA.
A Figure é uma empresa de robótica e IA que desenvolve robôs humanoides autônomos de uso geral. O objetivo da empresa é lançar robôs humanoides com inteligência de nível humano. Seus robôs são projetados para executar uma grande variedade de tarefas nos mercados residencial e comercial. A Figure tem sede em San Jose, Califórnia, e está estabelecendo sua primeira unidade de operações de dados no Brasil.
As an IT Operations Specialist, you will own the IT for our São Paulo unit: user support, device fleet, and office network, all built from the ground up and operated autonomously, in coordination with the IT team at Figure in the US. You will be one of the first hires in Brazil.
This is a full-time, in-office position at our São Paulo unit.
Responsibilities
- Conduct user support: onboarding and offboarding (employee entry and exit), accounts, troubleshooting (diagnosis and problem resolution), and peripherals.
- Manage an Apple device fleet: provisioning, MDM (device management) enrollment, updates, lifecycle, and asset tracking.
- Administer Google Workspace accounts, groups, and access in coordination with the HQ IT team.
- Manage office network and connectivity (Wi-Fi, switches, internet provider relationships and escalations) with vendor support.
- Set up meeting rooms, printers, and shared equipment for a new unit.
- Plan for scale: purchasing, capacity, and support model as the team grows.
REQUIREMENTS
- 4-8 years in IT support or operations, including experience as the primary or sole IT owner for a unit or office.
- Hands-on experience with macOS and Apple device management (MDM tools like Jamf, Kandji, or Mosyle).
- Experience administering Google Workspace.
- Solid understanding of office networking (Wi-Fi, DHCP, VLANs, and vendor management).
- Professional-level English (daily work with an IT team in the US).
PREFERRED
- Experience opening a new office or scaling IT in a fast-growing company.
- Basic scripting or automation for device configuration.
COMPENSATION
- Base salary: R$ 9.000 to R$ 13.000 per month
- Benefits: transportation voucher, meal voucher, and health insurance
More opportunities with one profile
Want to be considered for more roles without repeating the whole process? Create your profile and be found by companies using Nort.
Create my profile