Brazil
C6 Bank
Fundação Butantan
Junior Support Analyst
Brazil
Brazil
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Why work with us?
Butantan is the largest producer of vaccines and antivenoms in Latin America and the main manufacturer of influenza vaccines in the Southern Hemisphere. A global benchmark for efficiency and quality, it is also responsible for a large part of the production of hyperimmune sera and vaccines offered to the population free of charge by the National Immunization Program (PNI), such as vaccines against hepatitis A, hepatitis B, HPV, rabies, and DTaP.
Here at Butantan, we value diversity.
We promote an inclusive culture that translates into respect for diversity of gender, ethnicity, people with disabilities, sexual orientation (LGBTQIAPN+), beliefs, and religions. We look for people who are aligned with our values and who want to grow and develop along with the institution.
We are looking for a professional who will:
- Provide maintenance on computers, updating drivers and operating systems or performing reinstalls to ensure correct operation.
- Provide first-level technical support (Help Desk), assisting users via phone, digital channels, and remote access to workstations.
- Perform initial triage of tickets, identifying the nature of incidents for immediate resolution or performing the correct classification and routing to the resolving groups (Level 2 or Specialists) when necessary.
- Perform system updates and apply basic knowledge of networks for connectivity diagnostics and troubleshooting.
- Record service requests and interactions in the system, ensuring a history of tickets that enables the preparation of reports and performance indicators for the area.
What are the essential requirements for this position?
Currently enrolled in the final year of Computer Science, Information Systems, or a completed Associate degree in Systems Analysis and Development, Computer Networks, or training directly focused on the Technology area.
Desirable
- Knowledge of Linux and MAC operating systems.
- Knowledge of technical English for reading.
Our benefits package
- Career and development opportunities;
- Medical and dental insurance;
- Supplementary Pension Plan;
- TotalPass;
- Group Life Insurance;
- Ifood Benefits card;
- On-site cafeteria;
- Transportation voucher;
- Chartered bus - Instituto Butantan/Subway - Subway/Instituto Butantan;
- Daycare assistance;
- Assistance for children with disabilities;
- School supply purchase assistance;
- Medication subsidy;
- Partnerships in Education and Entertainment;
- Access to Instituto Butantan museums;
- Birthday Day Off.
Additional information
Application period: 19/10 to 26/10/2026.
Number of vacancies: 1
Work location: São Paulo - Brazil
Work schedule/shift: 12x36 from 09:00 to 21:00.
Work model: On-site
How our selection process stages will work: The selection process will consist of the following stages:
- Resume analysis and candidate screening;
- Interview with recruiters;
- Individual interview with the requester;
- Individual interview with the requester's manager.
All stages are eliminatory, and we may indicate one or more stages to be informed during the selection process.
Validity of the selection process: 06 months
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