Sr. / Principal IT Client Service Manager

We offer a competitive salary for this role, with an expected range of $83,900 to $139,500. The final offer will depend on your experience, skills, and overall qualifications. General Dynamics – Bath Iron Works also provides a variety of benefits including medical & dental insurance coverage, 401(k) retirement savings plan, flexible spending accounts/HSAs, life and disability insurance, company paid holidays, paid time off (PTO), health coaching, athletic trainers, employee assistance programs and onsite health services.

This is a year-round position located in Bath, Maine with onsite requirements. Full-time remote work is not an available option.

This is primarily a first shift position, with some limited required communication and support across other shifts. The Senior / Principal IT Client Service Manager (CSM) acts as the primary liaison between the BIW business units and BIW Information Technology (IT). Operating within the BIW Business Operating System (BOS) framework, the CSM will translate client objectives and requirements into actionable IT initiatives. This position is responsible for managing overall client relationships, ensuring high levels of satisfaction, and driving superior end-user experience through a blend of technical knowledge, strong interpersonal skills, and strategic business acumen.

Ideal Candidate Profile

Success in this multifaceted role requires a blend of technical knowledge, strong interpersonal skills, and strategic business acumen to ensure IT functions as an effective and integrated partner to the business units it supports. This includes leveraging a deep understanding of both IT capabilities and business needs to bridge gaps and simplify complex processes in a continuous effort to improve end user experience.

Safety Leadership

Program Execution

Operational Management

Team Collaboration and Communication

Continuous Improvement

Required/Preferred Experience