Brazil
C6 Bank
Getnet
Full Implementation and Support Executive
Brazil
São Paulo, São Paulo, Brazil
SQL
Automatic translation. Check the original.
About the opportunity
✨ Your talent drives our future
Imagine your future. Care for your career. Simplify your journey.
This means you will have the chance to build impactful solutions, grow with real development opportunities, and evolve in a culture that values well-being, inclusion, and clarity.
We combine flexibility, autonomy, and global collaboration — so you can focus on what matters, connect with purpose, and help shape the future.
Here, you will find space to grow, real opportunities to lead, and a culture where everyone belongs and contributes.
✨ If you want to be part of the next generation of financial solutions, this is the right place.
Can you imagine yourself as an Nxter?
At Getnet, we are looking for a Senior Implementation and Support Executive to join our team in São Paulo.
Getnet is a global technology company specializing in payment solutions for commerce. Founded in Brazil and present in Latin America and the Iberian Peninsula, we support more than 1,3 million merchants with comprehensive services — from card terminals to e-commerce.
We are part of PagoNxt, the global fintech of Grupo Santander, and we operate as an acquiring hub with a strong presence in Spain, Portugal, Brazil, Mexico, Chile, Argentina, and Uruguay.
Our mission is clear: to simplify payments with innovation, security, and scale, helping businesses of all sizes grow with agility.
We offer a unified platform that integrates hardware, software, fraud prevention, acquiring, reconciliation, and financial services — all in one ecosystem, so our clients can focus on growing their business.
Being part of Getnet means joining a company that combines the innovation of a fintech with the stability of a global bank.
📌 What you will do
- Act directly as the focal point for projects (medium and high complexity - size/off-the-shelf solution packages) in the physical world, involving the necessary areas and ensuring quality and speed.
- Develop relationships with the payment methods market (software houses/commercial automation).
- Evaluate, understand, train, and support clients during the implementation process, acting as the facilitator for their onboarding.
- Perform continuous communication regarding project phases, providing reports through the tools adopted by the department.
- Propose solutions that assist clients with their infrastructure and needs related to payment methods.
- Contribute knowledge, aiming for continuous improvement in internal processes, the quality of services provided, the company's tangible and intangible results, and market relationships.
- Work on improvement initiatives for the area, acting as a technical reference for the team.
- Map the client's environment, plan the implementation, and coordinate with the involved areas to ensure they perform their duties according to the schedule established with the client.
- Possess didactic skills and mastery to multiply knowledge of product functionalities and their applications to other employees.
- Ensure compliance with information security standards and guidelines and adherence of activities to them.
- Support the client with portal access, electronic statement activation, and questions regarding sales during the pilot period, and inform clients about communication channels after pilots and implementations.
- Ensure the best client experience during their onboarding.
- Develop relationships with internal areas and the commercial team to support them and meet their requests for new client implementations and new store expansions.
- Act as an intermediary with logistics to ensure compliance with SLAs for the delivery of our clients' POS/PINPAD terminal requests.
- Work with internal registration areas on matters concerning client requests, such as merchant duplication or changes to registration data.
- Support Get Atende as N2 for high-complexity demands.
- Act in accordance with the guidelines of the Company's official workflows, policies, and regulations.
- Support leadership by proposing suggestions and ideas aimed at continuous improvement and critical analysis of the area's processes, as well as in the identification, recording, and handling of non-conformities.
✅ What we are looking for in you
- Completed Bachelor's degree.
✅ What will give you an edge
- E-commerce (Payment Gateway, Vault, Recurring Billing, Anti-Fraud).
- Knowledge of Software Houses.
- Commercial Automation.
- POS, POS TEF, Topology construction.
- Electronic statement.
- Experience in payment methods.
- Knowledge of infrastructure and the payment methods ecosystem.
- B2B (Business to Business), dedicated to transactions between companies.
- B2C (Business to Consumer), dedicated to transactions to consumers.
- B2B2C (Business to Business to Consumer).
- Alignment with the company's cultural profile.
- APIs
- Microsoft Office Suite.
- Windows and Linux Operating Systems.
- Oracle and SQL Server Databases.
- PL/SQL language.
- Scripting languages.
- Application integration.
- IT Infrastructure: Networking and Communication.
- Ticketing/Support tool.
- Project Management.
- Presentation and training techniques.
🎯 What we offer
- 🩺 Health insurance
- 🦷 Dental insurance
- 🥳 Birthday day off
- 🚑 Life insurance
- 💉 Annual vaccination campaign
- 🚌 Transportation voucher
- 🍝 Meal/Food voucher
- 💰 Annual bonus
- 👶 Childcare assistance
- 🎅 Christmas voucher
- 🤰 Extended maternity and paternity leave
- 🧠 Specialized Personal Support Program (PAPE)
- 🌎 Ástex platform: free resource for you to learn a new language (English, Spanish, French, Italian, German, or Portuguese)
- 📚 Access to a learning platform connected to all LinkedIn Learning and O'Reilly content
- ♨️ Possibility of obtaining personal loans with lower interest rates than the market
📬 Next step
Apply, and if you know someone who might be looking for this opportunity, please share it.
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