Global Enterprise Services, LLC

Oct 16, 2026

DISANet Systems Monitoring Center Administrator (DSMC)

United States

Fort Meade, Maryland, United States

About the opportunity

M-F 3-11 shift – Full-time on-site support required

Temporary position until November 30, 2026

Required Qualifications *

Must have Active DoD Secret Clearance

Bachelor’s degree and 4+ years of relevant experience; additional years of relevant experience may be substituted in lieu of a degree. *

Experience supporting enterprise IT operations, network operations, a Network Operations Center (NOC), or a similar monitoring environment. *

Experience using one or more enterprise monitoring platforms such as SolarWinds, ScienceLogic, Aternity, or comparable tools. *

Experience identifying and analyzing infrastructure, network, service, or end-user performance issues using monitoring data. *

Experience creating and tracking incidents using ServiceNow ITSM or a comparable IT service management platform. *

Experience developing operational reports, metrics, dashboards, and status reports. *

Experience with Power BI or comparable data visualization/reporting tools. *

Strong technical writing skills, including the ability to clearly document outages, impacts, timelines, and technical events. *

Ability to interpret technical information and translate it into concise reporting appropriate for both technical teams and leadership. *

Proficiency with Microsoft Office products, including Word, Excel, and PowerPoint. *

Ability to work onsite Monday through Friday from 3:00 PM–11:00 PM, with occasional weekend or after-hours support based on mission requirements. *

Active DoD IAT Level II certification prior to start.

Primary Responsibilities *

Provide continuous monitoring and operational awareness of enterprise network infrastructure, services, systems, and end-user experience using SolarWinds, ScienceLogic, Aternity, and other approved monitoring platforms. *

Monitor alerts, events, performance indicators, and service health to identify outages, degradation, abnormal conditions, and potential mission impact. *

Perform initial analysis of monitoring alerts to determine scope and potential impact and initiate appropriate escalation to Tier 3 engineering or other responsible technical teams. *

Create incident tickets for identified outages and ensure incidents are escalated to the appropriate teams within established timeframes. *

Track network outages, service disruptions, VIP-impacting incidents, and other high-visibility events through resolution, maintaining accurate status and timeline information. *

Develop and distribute twice-daily operational status reports, outage notifications, and other required operational reporting. *

Document significant events, outages, escalations, and actions within the Master Station Log (MSL). *

Correlate information across multiple monitoring platforms to provide a comprehensive view of network, service, and end-user experience. *

Develop and maintain Power BI dashboards and reports to communicate operational health, availability, incident trends, performance, and other key metrics. *

Generate ad hoc, daily, weekly, and monthly reports using Power BI, ServiceNow, SolarWinds, ScienceLogic, Aternity, and other approved data sources. *

Support onboarding and offboarding of network devices, services, and other assets within monitoring platforms to maintain accurate and complete monitoring coverage. *

Identify gaps in monitoring coverage, including devices or services that are not reporting or being monitored as expected, and coordinate corrective action. *

Interface with DISA customers, technical teams, and leadership to communicate operational status, significant events, emerging trends, and mission impacts. *

Prepare and deliver operational briefings and status updates for both technical and senior leadership audiences. *

Support configuration and integration of monitoring and reporting platforms as necessary to improve visibility, reporting accuracy, and operational awareness. *

Maintain clear, concise, and accurate documentation in a fast-paced operational environment.

Desired Qualifications *

Hands-on experience with multiple enterprise monitoring platforms, particularly SolarWinds, ScienceLogic, and Aternity. *

Experience developing Power BI dashboards, including combining or presenting data from multiple operational data sources. *

Experience developing reports and dashboards within ServiceNow. *

Experience correlating infrastructure monitoring, network performance, incident, and end-user experience data to identify service-impacting conditions. *

Experience supporting DISA, DoDNet, or another large-scale DoD enterprise environment. *

ITIL v3/v4 certification or practical experience working within ITIL-based operational processes. *

Experience preparing and delivering operational briefings to senior government or organizational leadership. *

Knowledge of DoD enterprise IT policies, procedures, and operational reporting requirements.

Languages

DISANet Systems Monitoring Center Administrator (DSMC)

About the opportunity

Required Qualifications *

Primary Responsibilities *

Desired Qualifications *

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