Germany
ALTEN
goodBytz
Application Engineer | Robotic Kitchens (all genders)
Germany
Hamburg, Germany
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Your Role
Freshly cooked food. Everywhere. All the time.
With our robots, we are changing how the world cooks, eats, and enjoys. Through technology that relieves gastronomy, automates fresh food preparation, and elevates culinary quality to a new, scalable level. Accessible to everyone. Anywhere and anytime. We give our all for this. On all levels, in every team, and in every function.
As an Application Engineer, you ensure the stable operation of our cooking robots. You identify technical problems early, coordinate solution finding, and keep processes lean and efficient. This way, you ensure that our robots run reliably at all times.
Our Mission
goodBytz develops intelligent cooking robots. These enable professional chefs to make their culinary art high-quality, scalable, and reproducible. At the same time, we provide culinary innovators from around the world with a comprehensive solution based on robots, AI, and Big Data tools, enabling our society to achieve more sustainable food production and preparation. Simultaneously, high-quality, sustainable, and delicious food is made accessible to the masses. Our robot kitchens are capable of performing all cooking processes, from portioning ingredients to washing pots. The integrated sensor technology allows for precise monitoring and control of cooking processes, ensuring consistently high quality.
Our Values
At goodBytz, we want all our employees to bring their passion, creativity, and individuality to work. With a high degree of autonomy and transparency in all work areas, everyone is empowered to make quick and independent decisions. We believe that great teams are formed from diverse perspectives, experiences, and backgrounds. At goodBytz, all people are welcome – regardless of gender, gender identity, origin, nationality, religion, age, sexual orientation, or disability. If you need individual adjustments or support during the application process, just let us know – we'll be happy to take care of it. Join our mission and democratize healthy, sustainable, and delicious food together with us.
Your new workplace is more than just a job – it's a chance to be part of something big. Become part of goodBytz and let's shape the future together!
These are your responsibilities
- System Operation & Monitoring: You monitor our robot systems remotely from our Hamburg location, analyze alerts and system statuses, and identify technical anomalies early on.
- Incident Management: You proactively identify disruptions, receive error messages by phone, and conduct structured error analyses. In close cooperation with Engineering and Field Operations, you coordinate troubleshooting.
- Documentation: You document system data, incidents, and solutions clearly and comprehensibly, ensure smooth handovers between shifts, and develop playbooks for recurring scenarios.
- Automation & Process Optimization: You develop new automations, workflows, or internal tools and continuously improve existing monitoring, support, and operational processes.
- Communication & Collaboration: You act as the interface between customers, Field Operations, and internal teams. You communicate clearly, solution-oriented, and at eye level.
Your Profile
Are you passionate about innovative technologies, excited about the role, and want to revolutionize the worlds of tech & culinary with us? Let's get cooking!
These are the qualities you ideally bring:
- Relevant IT Background: You have several years of experience in IT or a comparable technical environment and quickly find your way around modern, complex technology landscapes.
- Experience in Technical Support: You have already handled technical issues independently – especially in phone support, from structured intake and prioritization to sustainable resolution.
- Confident in Direct Communication: You always remain calm in critical situations and communicate technically clearly, confidently, and solution-oriented.
- Willing to Learn & Eager to Know: You want to understand how systems really work, continuously develop yourself, and use modern tools and AI effectively to work more efficiently.
- German and English Skills: You speak very good German (min. C1) and are also proficient in English – for clear, professional collaboration in international teams.
- Willingness to Work Shifts: Naturally with appropriate compensation.
- Infrastructure Know-How as a Plus: Experience with network technology, servers, virtualization, or modern infrastructure is a plus, but not a requirement.
- Curiosity for AI & Automation: Interest in AI models and/or initial experience with workflow tools like n8n rounds off your profile.
What We Offer You
About us
At goodBytz, you are more than just part of a team – you will be an important co-creator.
We are looking for colleagues who not only think along but also have the courage to voice critical thoughts. Because respect, trust, and open exchange are the basis for success and satisfaction for us.
You can expect:
goodBytz Culineers Canteen
Our demo robot felix provides you with fresh meals around the clock at a discounted employee price.
Mental Health matters
Access to the mental health platform OpenUp, where you can book confidential 1:1 sessions with certified psychologists, health, and financial experts – whenever you need them. Up to two family members also receive personalized access.
Bike Leasing
Your new bike is waiting for you! After successfully completing your probationary period, you can use our bike leasing offer and choose your dream bike.
Flexible Working Hours
The option to work remotely (as far as the position allows) and flexible working time arrangements for good work-life balance are a matter of course for us.
Your personal benefit – you choose
At goodBytz, you know best what suits you. That's why you can choose between:
- Subsidy for Urban Sports Club membership
- Subsidy for the Deutschlandticket (hvv Jobticket Premium)
- Edenred City Card
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