IT User Support & Client Administrator (m/f/d)

Germany

Cologne, North Rhine-Westphalia, Germany

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What to expect

Support with heart and mind: You are the first point of contact for our approximately 100 employees for all questions regarding software and hardware. Whether it involves the installation and configuration of PCs, notebooks, smartphones, or peripherals, or getting Microsoft Office, PDF tools, or VoIP clients up and running: your support is relied upon!

Error detective & problem solver: Whether a problem with a device, the network, OneDrive, or SharePoint needs to be solved – you are on the spot, analyzing and diagnosing errors, resolving them yourself, or escalating them to our external 2nd-level support.

System stabilizer: By maintaining and supporting our systems, managing users, performing client-based patch management, integrating clients into the network, and managing licenses in a team with other responsible parties, you ensure that problems do not occur in the first place.

Flexible multi-tasker: Whether by phone, email, or ticket system – you always keep an overview of all IT requests, document them, and report to relevant departments. Your tasks can be performed in the office in Cologne or remotely as needed.

What you bring

Several years of experience in 1st-level and workplace support, high technical affinity, and confident handling of operating systems and standard applications

Knowledge of cloud-based systems, especially MS-Cloud and VoIP telephony, as well as IT processes, ideally proven by Azure certification / ITIL certification and/or certifications in the MS-Cloud area

Current knowledge in the field of malware & IT security

High service and user orientation, independent working style, structured approach, strong communication skills, team spirit, and patience

Fluent communication in German as a rule, as well as in English when required

A completed vocational training as an IT specialist for system integration or as an information technology assistant is desirable, but not a must

What we offer

A Great Place To Work – With us, you will experience an open, trusting, and personal working atmosphere with a strong team spirit. Together, we work on the same vision – every company can become a Great Place To Work

Work-life balance – The possibility for mobile working & flexible working time design through trust-based working hours

Body & mind – Comprehensive health management in the form of a discounted membership at the Urban Sports Club as well as support for your mental health through a cooperation with our partner Bloom

Joint events – Christmas party, summer party, and team events

About us

Great Place To Work® is the world's leading expert on workplace culture and employer attractiveness. For over 30 years, the institute has been supporting companies in creating and sustainably developing a trusting, high-performing, and attractive work culture.

With a global network of over 60 locations and activities in 170 countries, Great Place To Work® supports more than 21.000 companies annually. The basis for this is scientifically sound employee surveys, analyses of leadership and corporate culture, as well as individual consulting and development offers.

Furthermore, Great Place To Work® recognizes the best employers every year. The awards are based on independent employee surveys and the analysis of the lived workplace culture.

The German branch, based in Cologne, was founded in 2002 and currently employs around 100 staff. As part of an internationally successful institute, Great Place To Work® combines global expertise with local market knowledge and thus shapes the future of excellent employers worldwide.

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IT User Support & Client Administrator (m/f/d)

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