Mexico
Corning
Grupo Coppel
Technology Support Engineer
Mexico
Gómez Palacio, Durango, Mexico
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About
- Provide technical support (in-person or remote) by addressing the requests and incidents of users from the different business areas of Grupo Coppel; as well as maintaining computer equipment in optimal condition through preventive/corrective maintenance programs and participating in business impact projects, store and bank openings, and renovations.
"At Grupo Coppel, we are a community where human dignity prevails over any other condition. For this reason, we support inclusion, diversity, and equal opportunities without making distinctions based on race, place of origin, religion, beliefs, age, appearance, sexual orientation, gender identity, disability, etc."
Responsibilities
- Address (in-person or remotely) equipment incidents reported by users from the different operational business areas of Grupo Coppel.
- Install IT equipment for business impact projects to improve customer experience and productivity in customer-facing areas.
- Verify the correct functioning of equipment in all assigned implementations and projects, complying with work schedules.
- Install and maintain functional computer and technology equipment, complying with established corrective and preventive maintenance programs.
- Install IT equipment in store and bank openings and renovations to strengthen the company's growth.
- Address equipment incidents reported by users from the operational business areas of Grupo Coppel.
- Install IT equipment for business impact projects to improve customer experience and productivity in customer-facing areas.
- Verify the correct functioning of equipment in all assigned implementations and projects, complying with work schedules.
- Install and maintain functional computer and technology equipment, complying with established corrective and preventive maintenance programs.
- Install IT equipment in store and bank openings and renovations to strengthen the company's growth.
- Inspect damaged or replaced equipment, repair damages and failures in them.
- Keep physical inventories of computer and communication equipment for each center updated.
- Install and maintain operational security systems, including alarms and closed-circuit video surveillance that monitor stores, banks, warehouses, and offices.
- Install and maintain the operation of the communication antenna network for stores, distribution centers, and regional staff offices.
- Install and maintain the fleet of GPS devices in the merchandise distribution units of the distribution centers.
- Keep network and link documentation updated for each store, distribution center, and staff office.
- Install and maintain structured cabling in each store, distribution center, and office.
- Configure, install, and maintain operational servers and telecommunications equipment in each store, distribution center, and office.
Requirements
- Minimum of 6 months of experience in Technology Support.
- Knowledge in device configuration and installation, equipment repair, links and networks, structured cabling, alarm connection, servers, Windows.
- Availability to travel to surrounding areas.
- Valid Type A driver's license and manual transmission driving skills are essential.
Education
- Bachelor's degree in Computer Science, Electronic Engineering, Computer Systems Engineering, or a related field.
- Desired experience in diagnosing and troubleshooting software and hardware issues, preventive maintenance.
Benefits
- Base salary.
- Savings fund.
- Discounts on furniture and clothing purchases.
- Christmas bonus.
- Vacation days.
- Vacation premium.
- Profit sharing.
- Birthday off.
- Study scholarships.
- School supplies.
- Family protection club.
- Pleasant work environment.
- Among other benefits and perks.
A business group of Mexican capital founded in Culiacán, Sinaloa. In 2021, it celebrates 80 years improving the lives of millions of Mexicans. It has a presence in all states of the country, employs 113,000 collaborators, and is one of the 10 main employers in the Mexican Republic. It is composed of three business units: Tiendas Coppel, Afore Coppel, and BanCoppel.
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