Mexico
Grupo Coppel
Grupo Coppel
Technology Support Engineer
Mexico
La Paz, Baja California Sur, Mexico
Automatic translation. Check the original.
Responsibilities: •
- Handle and follow up on service requests and incident tickets with the goal of providing solutions that lead to service restoration in the shortest possible time. •
- Ensure follow-up on pending tickets according to capacity and SLAs (Service Level Agreements) for administrative control purposes that promote better service and increased internal customer satisfaction. •
- Escalate recurring tickets to the Senior Service Engineer to be channeled to internal areas for root cause incident resolution. •
- Collaborate in the detection and resolution of incidents together with other specialist groups in working sessions to minimize their occurrence.
RESPONSIBILITIES •
- Address equipment incidents reported by users from the different operational business areas of Grupo Coppel. •
- Perform equipment installation for business-impact projects to improve customer experience and productivity in customer-facing areas. •
- Verify the correct operation of equipment in all assigned implementations and projects, complying with work schedules. •
- Install and maintain functional computer and technology equipment, complying with established corrective and preventive maintenance programs. •
- Perform equipment installation for store and bank openings and renovations to strengthen company growth. •
- Inspect damaged or replaced equipment, and repair damages and faults in them. •
- Keep physical inventories of computer and communications equipment for each center updated. •
- Install and maintain operational security systems, including both alarms and closed-circuit video surveillance that monitor stores, banks, warehouses, and offices. •
- Install and maintain the operation of the communications antenna network for stores, distribution centers (CEDIS), and regional staff offices. •
- Install and maintain the fleet of GPS devices in the merchandise distribution units of the distribution centers (CEDIS). •
- Keep network and link documentation updated for each store, distribution center (CEDIS), and staff office. •
- Install and maintain structured cabling in each store, distribution center (CEDIS), and office. •
- Configure, install, and maintain the operation of servers and telecommunications equipment in each store, distribution center (CEDIS), and office.
Requirements: •
- Minimum: 1 year in software and hardware installation. •
Education: •
- Bachelor's degree in Informatics, Systems Engineering, Software Engineering, Computer Science, or Computer Systems.
- Desirable: 1 year in inspection, installation, and repair of equipment.
Benefits: •
- Base salary •
- Savings fund •
- Discounts on furniture and clothing purchases •
- Christmas bonus (Aguinaldo) •
- Vacation time •
- Vacation premium •
- Profit sharing •
- Birthday day off •
- Study scholarships •
- School supplies •
- Family protection club •
- Pleasant work environment •
- Among other benefits and perks
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