Brazil
Pavago
Grupo Data
ITSM Technical Support Analyst / Open Finance Operations (N1/N2) - Affirmative Action for Women
Brazil
São Paulo, São Paulo, Brazil
Automatic translation. Check the original.
About the opportunity
Position: Technical Support Analyst / Open Finance Operations (N1/N2) - Affirmative action position for women
About the position
We are looking for an Open Finance Technical Support / Operations Analyst to handle, monitor, and process tickets related to Open Finance ecosystem integrations and flows.
This professional will be responsible for triaging, analyzing, and resolving tickets, as well as coordinating with internal teams and partner financial institutions, ensuring efficiency, quality, and compliance in interactions.
Location: SP, remote work with occasional office visits
Model: CLT
Level: Mid-Level I Senior
Area: Operations / Technical Support / Open Finance
️
Mandatory Requirements
Must be available for on-call shifts 01x every 15 days
- Experience in technical service, N1/N2 support, or operations
- Basic or intermediate knowledge of Open Finance, or previous experience in the financial sector.
- Ability to read and analyze logs and technical evidence.
- Excellent written and verbal communication for dealings with clients and partners.
- Organization, attention to detail, and analytical skills.
Responsibilities
- Perform triage, classification, and prioritization of tickets related to Open Finance integrations and operations.
- Perform functional analyses (N1/N2), investigating logs and reported inconsistencies.
- Provide clear and structured feedback to clients, maintaining transparency and quality in service.
- Interact with internal teams (IT, Product, Compliance, Operations) to clarify incidents and align solutions.
- Communicate with financial institutions within the Open Finance scope to provide support, clarifications, and case follow-up.
- Ensure adherence to the service scope defined with the client, recording evidence and detailing each analysis step.
- Provide Level 1 and Level 2 support, escalating to N3 when necessary.
- Monitor incidents and assist in identifying root causes.
- Contribute to the continuous improvement of service and operation processes.
Preferred Qualifications
- Experience with Open Finance, Open Banking, or payment methods.
- Experience with incident management.
More opportunities with one profile
Want to be considered for more roles without repeating the whole process? Create your profile and be found by companies using Nort.
Create my profile