Brazil
Pavago
GSB Solutions
Support Engineering
Brazil
Jaboatão dos Guararapes, Pernambuco, Brazil
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About the opportunity
Field Support Engineer & Network Skills
Main Responsibilities
- Provide Level 2 technical support to end-users in person.
- Diagnose and resolve issues related to computer equipment, peripherals, and applications.
- Perform installation, configuration, and replacement of IT equipment.
- Execute Rack & Stack activities for network and server equipment.
- Perform cabling, organization, and labeling within racks.
- Support connectivity tasks and basic network troubleshooting.
- Attend field support requirements within established timelines.
- Document activities and incidents in the Ticket management tools.
- Collaborate with local and remote teams to resolve technical problems.
Requirements
- Experience in Level 2 technical support to end-users.
- Knowledge of hardware, Windows operating systems, and productivity tools.
- Experience in on-site support (Deskside Support / Field Support).
- Knowledge of networks: structured cabling, connectivity, switches, and basic troubleshooting.
- Experience performing Rack & Stack activities and cable organization in racks.
- Ability to work autonomously and with a focus on customer service.
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