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DC Engineer Specialist — HEXAWARE | Nort

All jobs/Mexico

H

HEXAWARE

Oct 21, 2026

DC Engineer Specialist

Mexico

Mexico, Chihuahua, Mexico

ZenDesk Admin Role Requirements and Qualifications 

Configure, manage, and optimize Zendesk settings and integrations to align with MB objectives and workflows. 

Develop and maintain custom views, triggers, automations, macros, and other Zendesk functionalities. 

Oversee Zendesk upgrades, testing, and rollout of new features with minimal disruptions. 

Train new agents and continuously educate existing team members on Zendesk functionalities and best practices.

Create technical documentation, user manuals, and training materials for agents and other staff members. 

Design and generate reports and dashboards to monitor customer support metrics and KPIs. 

Work closely with customer support leadership to design and implement SLAs, ticket workflows, and escalation procedures. 

Collaborate with IT and other departments to integrate Zendesk with other tools and platforms. 

Ensure compliance with data privacy regulations and security best practices within Zendesk. 

Troubleshoot and resolve any Zendesk-related issues or disruptions. 

Minimum requirements

Ability to integrate Zendesk Talk or other telephony systems 

Ability to integrate with Zendesk Chat or other integrated messaging tools.

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