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Workplace Engineering Track Engineer — HEXAWARE | Nort

All jobs/Mexico

H

HEXAWARE

Oct 21, 2026

Workplace Engineering Track Engineer

Mexico

Mexico, Chihuahua, Mexico

Service Desk •

Own overall responsibility for the Service Desk processes •

Represent the Service Desk team in an AmeriHealth-facing role •

Ensure that staffing and skill levels are maintained throughout operational hours by managing shifts. •

Manage all Service Desk Agents working in each shift. •

Serve as an escalation point for difficult or challenging calls. •

Produce Service Desk statistics and management Reports. •

Represent Service Desk at AmeriHealth IT operations meetings. •

Perform briefings to Service Desk staff on changes or deployments that may affect call volumes. •

Assist Service Desk Agents in handling first line calls when workloads are high, or where additional experience is required

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