United States
Waymo
Innovation Associates, Inc.
Boston, Massachusetts, United States
Join iA – Transforming Pharmacy Fulfillment with Innovation and Care
Are you ready to revolutionize pharmacy with cutting-edge automation technology? At iA® (Innovation Associates®), we are at the forefront of transforming how pharmacies manage prescription fulfillment. With over 30 years of experience and innovation, iA is advancing pharmacy automation with solutions such as the NEXiA® Enterprise Software Suite, enabling pharmacists to focus more on patient care while improving operational efficiency. Whether it's in commercial retail, health systems, or government pharmacy settings, we empower our partners to do more with less. We’re looking for passionate and driven individuals like YOU to help shape the future of healthcare. Join us and be part of a team that's changing the way pharmacy works—for the better.
As the Systems Manager, you’ll be the dedicated onsite resource at a new customer site in Boston, MA, near the Hyde Park/Readville area. This is a fully onsite position. You’ll have the opportunity to support the site’s initial installation and launch, build a strong partnership with the customer, and help establish successful day-to-day operations. In this highly visible role, you’ll troubleshoot and assist with maintaining iA equipment, monitor system performance, and connect the customer with iA teams to help deliver a reliable automation solution and an exceptional customer experience.
Your typical schedule in this role will be Monday–Friday, 8:00 a.m.–4:30 p.m.; however, hours may vary based on customer needs.
Applicants must be authorized to work for ANY employer in the U.S. Employer will not sponsor applicants for work visas.
The estimated base annual salary range for this position is $100,198 to $135,562, though a candidate’s base annual salary shall be determined on a range of factors, including, but not limited to, qualifications and experience. This position may additionally be eligible for an annual discretionary bonus.
iA implements a detailed Job Safety Assessment (JSA) to ensure field service and support roles comply with OSHA standards. Safety measures include proper ergonomics, adequate lighting, and safe workspaces both onsite and during field operations. Regular safety reviews and training are conducted to ensure compliance and minimize hazards.
Safety protocols include implementing travel safety protocols, using PPE such as safety goggles, gloves, steel-toed boots, and high-visibility vests, following site-specific safety protocols, and conducting risk assessments. Regular training on field safety and emergency procedures is also provided.
Not the right fit? Explore other opportunities at iarx.com/careers
Want to learn more about iA's innovative products, talented people, and culture? Visit us at iARx.com iarx.com or connect with us on LinkedIn linkedin.com/company/innovation-associates/, Facebook facebook.com/iA.Pharmacy.Automation/, or YouTube youtube.com/c/InnovationPharmacyAutomation/featured. We’d love to share our story with you!
iA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
iA is committed to providing reasonable accommodation for individuals with disabilities throughout the job application process. If you require assistance or accommodation due to a disability, please reach out to us at iatalent@iarx.com [iatalent@iarx.com].
iA is not just a technology company – we're a pharmacy fulfillment partner that provides software-enabled solutions and modular hardware to improve operational efficiency, reduce costs, and enhance the patient-pharmacist relationship. Our products and solutions streamline the prescription process from start to finish, allowing pharmacists to focus on what matters most: their patients.
What excites many people about iA is that we're doing more than responding to changes in the industry. We're helping drive them. Our solutions support pharmacies of all types, and our vision is centered on making pharmacy more efficient, effective, and accessible for everyone it touches.
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