Intelligent Technical Solutions

Sep 29, 2026

Centralized Services Engineer (International)

RemoteUnited States

International Falls, Minnesota, United States

Job Description

The Centralized Services Engineer plays a pivotal role within ITS by ensuring seamless operation, optimization, and advancement of both internal and client-facing IT environments. This position requires a highly skilled professional with expertise in infrastructure architecture, cloud systems, MSP tools, and automation. The successful candidate will act as a critical escalation point for the internal helpdesk team while driving innovation through scripting, automation, and tool integrations. Additionally, this role includes responsibilities related to backup infrastructure architecture, deployment, verification, and remediation escalation, specifically utilizing Veeam as the backup solution.

Job Responsibilities

Escalation and Support

Serve as the escalation point for complex issues unresolved by the internal helpdesk team.

Act as an escalation point for backup remediation, ensuring critical data recovery and system integrity.

Onboarding and Offboarding

Oversee internal user onboarding and offboarding processes to ensure a seamless experience.

Manage client onboarding and offboarding, ensuring all systems, accounts, and configurations are properly set up or decommissioned.

Infrastructure Architecture and Maintenance

Design, implement, maintain, and troubleshoot datacenter and cloud infrastructure, focusing on Windows and Azure environments.

Develop and maintain backup infrastructure architecture using Veeam to ensure reliable data protection and recovery.

Backup Management

Design, deploy, and maintain Veeam backup solutions for internal and client environments.

Perform regular backup verification with Veeam to ensure integrity and recoverability of data.

Escalate and remediate backup failures, ensuring minimal downtime and data loss.

Optimize Veeam backup policies and strategies for efficiency, compliance, and security.

RMM (Remote Monitoring and Management)

Maintain and troubleshoot the ConnectWise Automate platform.

Develop and optimize RMM scripts and automation workflows to improve efficiency and reduce manual tasks.

MDM (Mobile Device Management)

Maintain and troubleshoot Addigy and Intune platforms.

Create and manage MDM scripting and automation solutions to streamline mobile device management.

PSA (Professional Services Automation)

Maintain and troubleshoot ConnectWise Manage to ensure smooth operation of service delivery workflows.

Tool Integration and Management

Conduct proof-of-concept evaluations for new MSP tools.

Integrate tools within the MSP environment to enhance operational efficiency.

Patching Management

Architect and maintain Windows and third-party patching processes to ensure compliance and security.

Documentation

Create and maintain comprehensive documentation for infrastructure, tools, and processes.

Document Veeam backup configurations, verification processes, and remediation procedures.

Job Qualifications

Education and Experience

Relevant Microsoft certifications

3+ years of experience in a similar role within an MSP environment

Technical Skills

Expertise in Windows Server, Azure infrastructure, and cloud technologies.

Proficiency with RMM tools (ConnectWise Automate) and PSA platforms (ConnectWise Manage).

Strong scripting skills in PowerShell or similar languages.

Experience with MDM platforms (Addigy, Intune).

Familiarity with MSP tools and their integrations.

Experience with database platforms (MSSQL, MySQL).

Adept at networking (Cisco, HPE, Dell, SonicWall, FortiGate).

Strong understanding of backup infrastructure architecture, deployment, and verification using Veeam.

Experience with Veeam backup solutions and troubleshooting backup failures.

Soft Skills

Strong problem-solving and troubleshooting abilities.

Excellent communication and interpersonal skills.

Ability to manage multiple priorities in a fast-paced environment.

Detail-oriented with a focus on process improvement.

Skilled in documentation.

JOB REQUIREMENTS

A home office set up that meets the following:

Computer: A working computer with a minimum of 8GB RAM and one of the following:

Windows 11 with an Intel i5 or i7 (8th generation or newer), or

AMD Ryzen 5 or 7 (2000 series or newer), or

macOS 12 or newer.

Internet: Stable internet connection with at least 25 Mbps download and upload speeds.

Audio Equipment: A quality headset with a noise-cancellation feature for meetings.

Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.

Webcam: An HD webcam for video calls.

2nd Monitor

UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)

A very strong cultural fit the ITS way (Our core values will be discussed during the interview)

Excellent command of the English language both spoken and written

Able to work full time 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday)

Able to pass our online behavior and cognitive assessments.

Able to provide NBI Clearance (for PH applicants).

Networking certifications advantageous

Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.

COMPENSATION

Pay rate starts at $8.00/hr and may vary by experience and location.

You have the option to speed up your application process by following the two-step approach below or directly submitting your application by completing the form (Apply for This Job). Once you've submitted the form, a member of our team will promptly get in touch with you.

Step 1. Please find a good 15-minute quiet time for this Aptitude assessment: PRE-EMPLOYMENT ASSESSMENT ondemandassessment.com/o/JB-8JZ6H9ZMQ/landing?u=1153280

BENEFITS

Comprehensive Health Plans / HMO (Employee & Dependent/s)

Life Insurance

Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)

Paid Time Off (starts at 15 days per year)

Maternity/Paternity Leave

Paid US Holiday

Night Shift Bonus

Salary Advancement/Loan

Health & Wellness Program

Company-paid training and certification

Languages