Germany
ALTEN
JAM Software GmbH
Customer & Sales Operations Manager (m/f/d) – B2B Software
Germany
Trier, Rhineland-Palatinate, Germany
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Framework & Conditions
Fixed term for 2 years. A long-term collaboration is expressly desired with appropriate development.
Your Contact
Verena Dütscher, Christine Zengerle, and Anja Hau
Address
JAM Software GmbH Am Wissenschaftspark 26 54296 Trier Germany Phone. 0651-145653-62 jam-software.de
We look forward to your application
Show us what makes you stand out.
Send us your resume – ideally supplemented with an example where you significantly improved a process, project, or collaboration.
Are you looking for... ... a role where you shape processes instead of just managing them? Do you want to understand how marketing, sales, customer service, and support interact – and ensure that this creates a compelling customer journey for our customers? Then you've come to the right place.
Your Responsibilities
As a Customer & Sales Operations Manager, you will be the central interface between marketing, sales, customer service, and support. You will ensure that information flows, responsibilities are clear, strategies are translated into functioning processes, decisions are consistently implemented, and concrete results are achieved.
You won't just manage existing processes: you will actively help shape how we acquire prospects, support customers, and improve based on market and customer feedback.
Customer & Sales Operations
- You will analyze our customer journey and take responsibility for ensuring that the processes between marketing, sales, customer service, and support function and continuously evolve.
- You will create transparency across our sales and customer success processes, establish standards, and, together with the stakeholders, ensure a shared knowledge base, a sensible division of tasks, and reliable implementation.
- You will coordinate sales activities, keep an eye on relevant activities and opportunities, and provide support on important customer and sales topics.
- You will support our customer service with quote and contract processes and accompany key customers and sales opportunities.
- You will work with relevant key figures and business data, identify areas for improvement, and derive concrete measures together with the team.
Customer Service & Support
- You will coordinate the collaboration between customer service and support and ensure smooth handovers.
- You will further develop our service and support processes with the involved colleagues.
- You will analyze customer feedback and identify patterns, needs, and areas for improvement.
- You will ensure that relevant market and customer feedback reaches sales, marketing, and product management and can be incorporated into decisions.
- You will monitor the quality of our customer journey and work to ensure that customers become satisfied and long-term users of our products.
Projects & Cross-functional Collaboration
- You will bring the right people together, coordinate different requirements, and ensure clear responsibilities and next steps.
- You will take on the organizational leadership of cross-functional projects – from planning to implementation.
- You will make progress, risks, and open decisions transparent and consistently follow up on agreed-upon actions.
- You will ensure that decisions are made and that decisions lead to concrete results.
YOU
- Have at least three years of professional experience in sales, analysis, project, or process management.
- Understand how sales and customer service interact and enjoy viewing processes from the customer's perspective.
- Have experience in coordinating and driving cross-functional projects or initiatives.
- Enjoy working with metrics and can derive concrete questions and improvements from data.
- Think analytically and structurally, but without losing sight of practical implementation.
- Feel comfortable in an interface role and can bring together different perspectives and interests.
- Communicate clearly and confidently with various departments and stakeholders.
- Take responsibility and don't wait for someone else to make the next move.
- Possess a good technical understanding and interest in software and IT.
- Speak fluent German and very good English.
- Ideally have experience with CRM systems and designing sales or customer success processes.
WE
- Give you real creative freedom: you help decide the journey our customers take and develop the customer journey together with us.
- Offer you an unusually broad insight into the entire B2B software business and direct influence on how market interest turns into satisfied customers.
- Give you responsible projects with a direct impact on our company's success.
- Welcome you to a motivated team and support your professional and personal development.
- Rely on flat hierarchies, autonomous work, as well as mobile office and flexible working time arrangements.
- Promote sustainability with company e-bikes and an in-house charging station for electric cars.
About us
It all began with the question, "How can disk space be managed better?" Joachim Marder developed the answer to this question over 25 years ago during his studies and laid the foundation for JAM Software with his product "TreeSize." Today, we specialize in developing solutions for system administrators, which we sell directly through our own online shop and an ever-growing international network of resellers, and we employ more than 30 people at our own company headquarters on the Petrisberg in Trier.
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