Germany
WorkMotion
Körber Group
Technician (m/f/d) as 2nd Level & Remote Support Automation & Software
Germany
Markt Schwaben, Bavaria, Germany
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YOUR ROLE IN OUR TEAM
- You are responsible for the area of technical customer support (2nd Level & Remote Support)
- Your tasks also include controlling, monitoring, and tracking technical customer support using KPI dashboards
- From specification, through analysis of support requests, to verification of solution proposals - supporting our customers is part of your daily work
- You clarify technical questions with specialist departments or customers and, in addition to planning, also carry out remote support using our remote equipment
- In addition, you support the setup and development of a "Self Service Portal" as a knowledge base for our worldwide Field Service Technicians and customers
- You create support performance analyses to measure the service level
- You will also perform possible updates / troubleshooting at the customer's site
YOUR PROFILE
- For this, you have completed technical vocational training, ideally in conjunction with further training as a state-certified technician or a master craftsman qualification
- In addition, you have a strong customer and service orientation, as well as very good communication skills
- Good English skills, both written and spoken, are required
- Good PC skills are just as important as commitment, flexibility, and reliability
- Professional experience in automation technology and experience in customer contact are desirable
- A low willingness to travel (up to 30%) is also desirable
YOUR BENEFITS
- Open, collegial, and international environment
- Future-proof and crisis-resistant industry with over 125 years of company history
- Flexible working hours (e.g., flextime)
- Opportunity for mobile working and remote work abroad
- Group-wide development prospects and further training opportunities
- 30 days of annual leave plus 2.5 additional vacation days according to the works agreement
- Special leave days and occasion-related special payments
- Various employee events (e.g., ski trip, triathlon, barbecue)
- An Employee Assistance Program (EAP) – confidential counseling and support for health, professional, and personal challenges
- EGYM Wellpass with increased employer contribution
- Company pension plan and capital-forming benefits
- Free employee parking spaces and very good public transport connections
- Opportunity for bicycle leasing
YOUR WORK ENVIRONMENT AT KÖRBER
High-quality machines for the pharmaceutical industry have been built at the Körber site in Markt Schwaben since 1895. We develop new inspection technologies and automation solutions for controlling complex manufacturing and packaging lines for pharmaceutical products. As part of the team, you will help to produce inspection machines for medicines with quality assurance. Would you like to get a first impression of our site in Markt Schwaben and meet your colleagues virtually? Click here for Xperience xperience.koerber.com/#location=markt-schwaben-foyer.
APPLY NOW AND BECOME PART OF OUR TEAM!
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Ready for the next step? Click "Apply Now" and get started! As long as the position is advertised, you can apply at any time.
We value diversity and therefore welcome all applications – regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, or sexual orientation and identity.
Learn more about our culture here Culture at Körber koerber.com/de/ueber-uns/so-arbeiten-wir - it's worth taking a look!
If you have any questions or technical problems, please feel free to contact us by phone at +49 40 21107 291 [tel:+49 40 21107 291] or by email at jobs@koerber.com [http://jobs@koerber.com]. Mona-Julie Regina Ortel is the responsible contact person for this position. We work with fixed partners and therefore ask recruitment agencies to refrain from contacting us by email or phone.
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