R00351069 Gemini Enterprise for CX Specialist (Remote)
United States
Milwaukee, Wisconsin, United States
AWS
JOB DESCRIPTION & REQUIREMENTS
01Minimum of 3 years of experience in technology transformation, with a focus on Conversational AI, CCaaS or cloud-based contact center solutions.
02Minimum of 3 years of experience with Contact Center technologies and industry best practices, including AI Agent building, CCaaS strategy, migration and implementation on a variety of platforms such as, AWS, Google, Genesys, Avaya, NICE etc.
03Minimum of 3 years of experience in aligning technology capabilities with contact center benchmarks, quality metrics, agent scorecard etc.
04Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)