United Kingdom
DRW
Mark43
Manchester, England, United Kingdom
Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Mark43 is seeking a hands-on Lead Support Engineer to lead our growing UK Support team, which supports mission-critical public safety systems for customers including Greater Manchester Police (GMP).
This role combines people leadership with active participation in day-to-day technical support. You will manage a team of Junior Support Engineers and Support Engineers while remaining closely involved in the support queue—responding to tickets, conducting initial triage, setting priorities, delegating work, and supporting complex investigations.
The successful candidate will be a confident people manager with a strong technical support background. You should be comfortable switching between coaching team members, coordinating incident response, communicating with customers, and investigating technical issues directly.
You will be responsible for ensuring that customer issues are handled efficiently, professionally, and in line with agreed service levels. You will also act as an escalation point for critical P0 and P1 incidents and participate in an on-call rota.
The role is based in Manchester.
This is a hybrid position requiring attendance at the Manchester office three days per week.
The role includes participation in an on-call rota for escalated P0 and P1 incidents.
Some flexibility may be required to support critical incidents and a service operating 24×7.
Mark43 is approved to hire in Canada, the UK, and 36 U.S. states, including Alabama, Arizona, California (excluding San Francisco), Colorado, Connecticut, Washington D.C., Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, and West Virginia. Before applying to a remote role, please ensure that you are able to perform the position in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.
Our Privacy Notice describes how Mark43 uses and protects the personal information of prospective employees during the recruitment process. It informs you about our handling of the personal information you provide to us when you apply for a position in our organization and in general when you express your interest in joining our team.
As a part of Mark43's security measures all employees must: Engage in appropriate use of the company's electronic information resources; Become knowledgeable about and follow relevant security policies and guidelines; Protect the resources under their control, such as passwords, computers, and data that they create, receive, or download; and Promptly report security-related incidents and violations, and responding to official reports of security incidents involving their systems or accounts.
Mark43 is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email recruiting@Mark43.com requesting the accommodation.
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