IT Operations Analyst

This position provides 24/7/365 monitoring, alerting, and incident response support for enterprise operations, systems, and services. The successful candidate will monitor the health and availability of the production environment, identify unscheduled interruptions to systems and services, and perform initial troubleshooting, incident triage, and incident management activities.

This role supports service restoration efforts by coordinating with technical teams, facilitating communications, documenting incident activity, and supporting root cause analysis for service disruptions across the organization. The position requires strong technical judgment, attention to detail, and the ability to communicate effectively in a fast-paced operational environment.