Senior Customer Engineer

Onyx is building the control plane for autonomous AI. As enterprises scale AI agents across the organization, Onyx gives them the visibility, governance, and operational control to understand what agents exist, what they do, and what risks they introduce. We’re a fast-moving team helping the world’s largest companies adopt AI safely.

About the Role

As a Senior Customer Engineer, you'll deliver Onyx's professional services: engagements that take customers past what the platform does on its own and leave them with a result they can measure. You'll report to the Director of Customer Engineering as one of the first hires on a new team.

Our largest customers bring us problems the product alone doesn't solve. Detections that need tuning to their environment. Agents they built themselves and need reviewed before launch. Finance asking what AI is costing them, and auditors asking for evidence of AI controls. That's the work we see today, alongside custom deployments, integrations, and automation for needs we haven't seen yet.

We're still defining which services we offer, and you'll help decide. Expect the work to change as we learn what customers need most. We're looking for a hands-on security practitioner who likes solving new problems and turning the answers into something repeatable.

What You Bring

Nice to Have

• Remote work model

• Health insurance and wellness benefits

• Equity participation

Compensation Disclosure

We offer a competitive compensation package that includes base salary, equity, and performance-based incentives. Compensation will be determined based on experience, location, and the scope of the role.

Equal Opportunity Statement

Onyx is an equal opportunity employer. We value diverse perspectives and are committed to building an inclusive environment for all employees.