Brazil
Pentera
Oracle
Startup Technical Adoption Lead
Brazil
São Paulo, São Paulo, Brazil
Automatic translation. Check the original.
Profile
The person in the Startup Technical Adoption Lead position will be responsible for supporting the technical journey of startups approved in the program, assisting with onboarding, understanding workloads, initial use of OCI, and adoption tracking.
This will be a position with strong interaction between startups, the program team, Cloud Engineering, Architecture, Sales, and Customer Success, ensuring that startups have clarity on the next technical steps and can advance in using the benefits offered by the program.
We are looking for someone early in their career or with initial experience in cloud, technology, technical pre-sales, technical customer success, technical support, architecture, or innovation programs, with an interest in working with startups and adopting Oracle Cloud Infrastructure.
Desirable Experience and Knowledge
- Basic knowledge of Oracle Cloud Infrastructure — OCI.
- Initial knowledge of cloud computing.
- Interest in cloud architecture, infrastructure, data, AI, or software development.
- Familiarity with concepts of applications, databases, APIs, security, scalability, and cloud environments.
- Previous experience with technical support, technology projects, customer success, pre-sales, or customer service is desirable.
- Interest in working with startups, innovation, and technology ecosystems.
Requirements
- Good communication with technical and non-technical audiences.
- Organization to track multiple startups, information, and next steps.
- Technical curiosity and a desire for continuous learning.
- Ability to structure information clearly and objectively.
- Collaborative, proactive, and solution-oriented profile.
- Ease in working with different internal areas and engaging the correct teams.
- Attention to detail in tracking the technical journey.
Responsibilities
Responsibilities
1. Support startups' technical onboarding
- Support technical onboarding sessions with approved startups.
- Explain the first steps for using Oracle Cloud Infrastructure — OCI.
- Help startups understand how to activate credits, access resources, and begin their technical journey.
- Collect basic information about the solution, technical stage, and potential workloads.
- Record questions, needs, and next steps for each startup.
- Engage internal technical teams when necessary.
2. Structure technical information for scale
- Organize startups' technical information in a standardized way, including solution type, expected OCI usage, adoption stage, and key needs.
- Support the creation and maintenance of controls, dashboards, checklists, and technical tracking materials.
- Identify recurring patterns of questions, blockers, and needs to improve the program's technical journey.
- Contribute to the prioritization and segmentation of startups based on simple criteria of adoption, maturity, and technical potential.
3. Track adoption and evolution in OCI
- Monitor the initial use of OCI by approved startups.
- Track activation status, initial consumption, technical engagement, and journey progress.
- Identify startups with low adoption, recurring questions, or difficulty in progressing.
- Escalate blockers to the correct internal teams and monitor resolution.
- Update the program team on status, risks, learnings, and opportunities for improvement in adoption.
4. Connect internal areas and document learnings
- Act as a support point between startups, the program, and Oracle's technical areas.
- Support handoffs between the program team, Cloud Engineering, Architecture, Sales, and Customer Success.
- Consolidate frequent questions, learnings, and best practices from the technical journey.
- Support the creation of guides, FAQs, simple playbooks, and orientation materials to scale support for startups.
- Contribute technical topics for the program's mentorships, workshops, and activations.
Qualifications
Career Level - IC3
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