Field Technician, IKE

Responsible for troubleshooting, repairing, and maintaining the reliable operation of IKE kiosks across the nation. Works as a pair with the Regional Technical Supervisor for the assigned region, monitoring issues across dashboards and Slack channels and performing repairs in the field, both independently and with the help of technical support and subcontractors. Working knowledge of digital sign operations and basic control systems is preferred. Thrives in a fast-paced environment, can successfully juggle multiple complex projects, values collaboration, and has an enthusiastic, can-do attitude.

Works with the operations team and contractors on outage repairs. Reports problems following established protocol and helps complete corrective action, including managing support and repair tickets, assessing inventory, upgrading computers, replacing LCD displays and touchscreens, and documenting procedures for training purposes.

Environmental Conditions and Physical Demands

Hybrid position including both field work and administrative tasks such as monitoring dashboards, ticketing issues, responding to daily messages, and attending meetings as necessary.

This job involves manual labor, including driving, lifting, carrying, standing/walking for extended periods, and operating manual, mechanical, and electronic equipment.