Brazil
Pavago
PACCAR
Sales Administration Analyst focused on Innovation and Processes
Brazil
Ponta Grossa, Paraná, Brazil
Automatic translation. Check the original.
SUMMARY
At DAF Caminhões Brasil/Banco PACCAR, we value diversity and recognize that different perspectives and experiences are fundamental to our success. We prioritize equity among genders, ethnicities, social classes, and special needs. Therefore, our job opportunities are available to all individuals in an inclusive environment that promotes belonging, support, and equality for each person's development and success.
Act in the development and optimization of sales administration processes, implementing technological innovations and strategic tools that enhance the operational efficiency of the area. The role involves CRM management, process automation, supplier prospecting, and implementation of continuous improvements, with a focus on transforming sales operations and strengthening the company's competitiveness in the truck segment.
RESPONSIBILITIES
- Implement, configure, and optimize the CRM system, ensuring adoption by the sales and sales administration team through continuous training and support;
- Map, analyze, and document current processes in the sales administration area, identifying bottlenecks and automation opportunities;
- Design and implement automated workflows (workflows, emails, reports), eliminating repetitive tasks and increasing productivity;
- Develop dashboards, control panels, and management reports for data visualization and decision-making;
- Integrate systems and technological tools, ensuring efficient information flow between areas;
- Propose and lead innovation projects for the modernization of sales operations, keeping up with technological trends in the segment;
- Manage the budgetary resources defined for the area, ensuring the achievement of established objectives;
- Encourage continuous improvement through initiatives, agile methodologies, use of management tools, and continuous refinement of goals;
- Maintain clear communication with area stakeholders, presenting results, project progress, and strategic recommendations.
QUALIFICATIONS
Education: Completed Bachelor's degree in Administration, Production Engineering, Information Systems, Process Management, and/or related fields.
Experience: Proven experience in CRM management, process automation, sales administration, and/or operational optimization in B2B environments is desirable.
Desirable Behavioral Competencies
Innovative and creative thinking; Results orientation; Proactivity; Ability to handle change; Clear communication; Interpersonal relationships; Teamwork; Flexibility; Ability to manage multiple tasks and projects; Negotiation skills; Demonstrate initiatives for innovation and continuous improvement; Organization and attention to detail.
Desirable Technical Competencies
Process automation and system integration; Advanced Excel and BI/data analysis tools; Knowledge of the automotive market and truck segment (a plus); Advanced English (reading and writing); Office Suite; Practical experience with CRM Dynamics 365 (a plus).
More opportunities with one profile
Want to be considered for more roles without repeating the whole process? Create your profile and be found by companies using Nort.
Create my profile