United States
Temple Health
Pacific Federal Management
IT Support
United States
Hagåtña, Guam, United States
Job Description
Position Title: IT Support
Employment Type: Full-Time
Reports to: IT Manager
Department: Information Technology
Work Location: Guam
Position Type/Expected Hours of Work
This is a regular, full-time position. The standard hours of operation are Monday through Friday, from 8:00 a.m. to 5:00 p.m. However, in alignment with operational requirements, the role may occasionally require flexibility, including working outside of regular business hours.
Travel
There is no travel required for this position at present; however, travel may be required in the future based on business needs.
Additional Information
This job description is intended to describe the general nature and level of work being performed by employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. Management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the job.
As an Equal Opportunity Employer, the Company provides equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other status protected by applicable federal, state, or local law.
Position Overview
We are seeking a dependable, service-oriented IT Support Associate to join our growing organization. This role is responsible for providing frontline technical assistance to employees, maintaining day-to-day system functionality, and ensuring that our technological environment operates efficiently and securely.
The ideal candidate is detail-oriented, highly responsive, customer-focused, and solutions-driven – someone who can balance technical skill with professionalism and clear communication in a fast-paced operational environment.
Key Responsibilities
End-User Support & Troubleshooting
- Serve as the first point of contact for employee IT support via phone, email, and in person.
- Diagnoses and resolve hardware, software, and network-related issues in a timely and professional manner.
- Provide technical assistance for desktops, laptops, printers, mobile devices, and office peripherals.
Systems, Access & Account Management
- Create, modify, and manage user accounts, system access, and permissions across company platforms.
- Support onboarding and offboarding processes including:
- Device preparation
- Account provisioning
- Access removals
Maintenance, Security & Documentation
- Perform routine system maintenance, updates, patches, and security checks.
- Monitor and report potential vulnerabilities or performance issues.
- Maintain accurate documentation of:
- IT assets
- Support tickets
- System changes
- Resolved issues
Office Technology & Infrastructure Support
- Support office-wide technology including:
- Network equipment
- Phones and VoIP systems
- Conference room and AV systems
- Assist with the implementation and enforcement of IT policies, standards, and best practices.
Required Qualifications
- 1–2 years of experience in IT support, helpdesk, or technical support role.
- Working knowledge of:
- Windows Operating Systems
- Microsoft 365
- Basic networking concepts
- Hands-on experience supporting:
- Desktops & laptops
- Printers & scanners
- Mobile devices
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent communication skills with a customer-service mindset.
- Ability to prioritize tasks, manage multiple support requests, and work independently.
Core Competencies & Expectations
- High level of professionalism, confidentiality, and discretion
- Strong organizational and documentation skills
- Ability to work cross-functionally with HR, Operations, and Management
- Commitment to data security and compliance best practices
- Self-motivated, adaptable, and responsive under pressure
Preferred Qualifications
- CompTIA A+, Network+, or similar certifications.
- Experience with:
- Active Directory / Azure AD
- Microsoft Applications
- Familiarity with:
- VoIP phone systems
- Basic network troubleshooting and diagnostics
More opportunities with one profile
Want to be considered for more roles without repeating the whole process? Create your profile and be found by companies using Nort.
Create my profile