PatientNow

Oct 28, 2026

IT Service Desk Manager

United States

Greenwood Village, Colorado, United States

Position Summary

PatientNow is looking for a proactive, hands-on IT Service Desk Manager to keep our people equipped, connected, and ready to work. You’ll manage the employee technology experience from onboarding through offboarding, with particular focus on device logistics, access, and responsive IT support.

This role is based near our Greenwood Village, Colorado office. Regular onsite presence is important for receiving and preparing IT equipment, coordinating shipments, and supporting new-hire onboarding. You’ll help build reliable processes while staying flexible and responsive in a fast-paced, growing environment.

Essential Duties and Responsibilities

Coordinate employee IT onboarding and offboarding, working with People Operations and hiring managers to ensure equipment and access are ready on time.

Receive, configure, inventory, package, and ship laptops and other IT equipment; track deliveries, returns, repairs, and replacements.

Provide timely, approachable support for employee hardware, software, account, and access needs; troubleshoot issues or route them to the right partner.

Provision and maintain employee accounts, application access, licenses, and permissions in line with company policies.

Maintain accurate asset records, support documentation, onboarding checklists, and IT procedures.

Plan and coordinate IT migration projects, including device, application, and access transitions, with clear communication and testing to minimize disruption for employees.

Coordinate with technology vendors on purchasing, shipping, warranties, and service issues.

Identify recurring friction and improve IT workflows through clear processes, automation, and practical tools.

Promote secure technology practices and handle employee and company information with care.

Be a reliable onsite IT resource for new-hire setup and other equipment needs at the Greenwood Village office.

Education/Experience

Familiarity with device management, identity and access management, SaaS administration, and ticketing tools.

Experience supporting a distributed or remote workforce.

Exposure to IT security practices or compliance requirements.

Experience automating routine IT workflows.

Competencies: To perform the job successfully, an individual should demonstrate the following.

Adaptability - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.

Business Ethics – Inspires the trust of others. Keeps commitments. Treats people with respect. Upholds organizational values. Works with integrity and ethically.

Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.

Continuous Learning - Assesses own strengths and weaknesses. Pursues training and development opportunities. Seeks feedback to improve performance. Shares expertise with others. Strives to continuously build knowledge and skills.

Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.

Teamwork - Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interests.

Education/Experience

Experience in IT operations, IT support, help desk, or systems administration, ideally in a startup or other fast-paced environment.

Hands-on experience preparing and managing employee devices, inventory, and equipment shipments.

Experience supporting employee onboarding and offboarding, including account and application access.

Strong troubleshooting and prioritization skills, with the ability to manage requests independently and communicate updates clearly.

A proactive, service-oriented approach and comfort moving between planned work and urgent needs.

The ability to create structure, documentation, and repeatable processes without slowing the business down.

Based within reasonable commuting distance of Greenwood Village and able to be onsite for equipment and onboarding needs.

Why You’ll Thrive Here

In this role, you’ll get to:

Work at the intersection of innovation and impact, helping real-world practices grow and thrive in a rapidly expanding market;

Collaborate with a talented, curious team that values experimentation, learning, and customer empathy;

Be empowered to lead with autonomy while supported by strong leadership and product discipline; and

Help modernize aesthetics software in an industry that’s ripe for transformation through innovative, AI-native technology.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit at a desk and work on a computer for prolonged periods.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Employment may be contingent on a background check conducted at the stage permitted by applicable law. Applicants will receive any required disclosures and notices separately.

PatientNow participates in E-Verify to confirm employment eligibility after hire.

Note: PatientNow jobs are listed on our careers page patientnow.com/careers and select job boards. We will never ask for payment or sensitive info. Official emails come from @patientnow.com, @recura.ai or mail@ats.rippling.com

Languages

IT Service Desk Manager

Position Summary

Essential Duties and Responsibilities

Education/Experience

Competencies: To perform the job successfully, an individual should demonstrate the following.

Education/Experience

Why You’ll Thrive Here

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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